Caseworker (Ukrainian or Russian speaking)

Global Roles; Sacramento, Northern (CA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Global Roles seeks a UHP Caseworker to provide trauma-informed services to refugees and qualified immigrants, coordinating pre- and post-arrival support and delivering comprehensive case management.

You will collaborate with community partners, document interactions, and assist with scheduling transportation and appointments to advance client self-sufficiency.

Qualifications

• Associate or BA degree in Social Work, Migration Studies, Public Health, Refugee Studies, Development, Immigration Law, or equivalent.
• Minimum 2 years’ experience in human services preferred.
• Experience with refugees/immigrants prioritized.

Responsibilities

• Coordinate pre- and post-arrival services ensuring housing, food, medical care, transportation.
• Provide client-centered case management, including public benefits, housing, mental health, education, referrals.
• Conduct intake, develop self-sufficiency plans, and provide advocacy.
• Monitor progress and optimize resource use to meet goals.
• Document interactions and support data entry and reporting.
• Collaborate with coworkers and community providers; build relationships.
• Use personal vehicle or public transport to serve clients as needed.
• Train/lead volunteers and interns; work across programs.

Skills

Case Management

Trauma-Informed Practice

Refugee Services

Immigration Knowledge

Client Needs Assessment

Data Entry

MS Word

MS Excel

Microsoft Outlook

Multicultural Communication

Relationship Building

Networking

Time Management

Problem Solving

Report Writing

File Management

Collaboration with Government

Community Partnership Building

U.S. Immigration System Knowledge

Education

BA degree in Social Work or related field

Associate degree in related field

1+ years of related professional experience

Tools

MS Word

MS Excel

Microsoft Outlook

Job description

The UHP Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The role involves coordinating pre- and post-arrival services, providing comprehensive case management, and collaborating with community partners to meet client needs.

Responsibilities

• Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Provide comprehensive, client-centered case management services including but not limited to accessing public benefits, housing, mental health services, medical care, school and ESL enrollment, referrals to community service providers, and assistance with booking appointments and scheduling transportation and interpretation.
• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Work cross different programs as needed
• Other duties as assigned.

Requirements

• Associate or BA degree with an emphasis in Social Work, Migration Studies, Public Health, Refugee Studies, Development, Immigration Law, or an equivalent field of study; or 1+ years of related professional experience; preferably with asylum-seeking families, refugees, internally displaced persons, or individuals without status.
• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency Ukrainian or Russian spoken by IRC’s clients.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Commitment to teamwork and collaboration across all of IRC’s programs.
• Understanding of the U.S. immigration system and the rights of immigrants.
• Comfortability collaborating with governmental agencies and community providers.Ability to maintain accurate and up-to-date physical and electronic files and detailed case notes, enter required data in a timely manner, meet all case reporting requirements within established timelines and standards.
• Excellent writing and organizational skills with the ability to effectively summarize large amounts of information and maintain records of case progress achieved.
• Valid driver’s license and access to a personal, insured vehicle.

Skills

• Case Management
• Trauma-Informed Practice
• Refugee Services
• Immigration Knowledge
• Client Needs Assessment
• Data Entry
• MS Word
• MS Excel
• Microsoft Outlook
• Multicultural Communication
• Relationship Building
• Networking
• Time Management
• Problem Solving
• Report Writing
• File Management
• Collaboration with Government
• Community Partnership Building
• U.S. Immigration System Knowledge

Languages

English, Ukrainian, Russian