URM Program Supervisor

Bethany Christian Services USA LLC; Jenkintown (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

403(b) retirement plan with employer+

Education reimbursement

Comprehensive wellness program

Job summary

Bethany Christian Services USA LLC is seeking a URM Program Supervisor to oversee refugee and immigrant program operations. The role focuses on leading Sanctuary Model of Care in case management, supervising staff, and ensuring compliance with licensing and funder requirements.

The position emphasizes building collaborative teams, coordinating intake and referrals, and maintaining program manuals while advancing community partnerships and timely service delivery.

Qualifications

• Bachelor's degree in Human Services or equivalent field.
• Master’s degree in Human Services or equivalent field if required by the program.
• At least two years of experience in child welfare or refugee resettlement.
• At least one year of experience managing others.

Responsibilities

• Lead, model, and mentor the Sanctuary Model of Care principles in the case management team.
• Supervise staff in alignment with program, licensing, and funder requirements.
• Distribute case assignments fairly and maintain program manuals.
• Develop, maintain, and enhance relationships with referral sources and agencies.
• Coordinate intake, referrals, and discharge planning.
• Attend trainings and participate in community forums relevant to responsibilities.

Skills

Bilingual English Spanish

Excellent communication skills

Problem solving under pressure

Microsoft Office Suite

Education

Bachelor's degree in Human Services or equivalent

Master’s degree in Human Services or equivalent

Tools

Microsoft Office Suite

Job description

Job Category: Social Services - Refugee & Immigrant Program

Requisition Number: URMPR001691

• Posted : September 30, 2026
• Full-Time

Locations

Showing 1 location

PA-Jenkintown
Jenkintown, PA 19046, USA

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a URM Program Supervisor, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Lead, model, and mentor the development of Sanctuary Model of Care principles in case management team and the programs;
• Supervise staff in alignment with job requirements, program and agency expectations, licensing requirements, and funder requirements;
• Effectively distribute case assignments in a fair and equitable manner;
• Develop, update, and maintain the program operation manuals;
• Promote effective operations through hiring, training, and orientation of new hires;
• Conduct weekly individual and team supervision meetings with direct reports and interns;
• Build and sustain a cohesive team while cultivating a positive employee morale;
• Ensure agency policies and procedures are enforced through employee evaluations, conference request, time sheets, and reimbursement vouchers;
• Manage employee vacation scheduling to ensure adequate coverage for program service needs;
• Ensure integration of case management personnel with treatment team outcome and therapeutic needs;
• Stay up to date on current industry trends and theories while recommending changes in agency policies and practices when appropriate;
• Participate in the preparation of annual budget, goals and objectives for the program;
• Develop, maintain, and enhance positive work relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Actively participate in community forums relevant to primary job responsibilities;
• Effectively and efficiently track all report submissions to ensure timeliness and accuracy;
• Attend training as needed and apply newly gained knowledge to provided service;
• Maintain an awareness of current trends, theories, state licensing regulations, legislation and practices through the review of professional journals and literature, participation in relevant educational forums;
• Attend project teams, local, and national meetings to enhance provision of services to populations served;
• Receive and process intake and referrals in a timely manner;
• Establish and maintain post residential placement options including a network of SIL homes;
• Coordinate discharge and aftercare services in conjunction with Aftercare Specialist;
• Develop community resources for youth including job placements and volunteer opportunities;
• Participate in and ensure that on-call system meets program needs;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor's degree in Human Services or equivalent field of study from an accredited college;
• Master’s degree in Human Services or equivalent field of study from an accredited college if required by the program;
• At least two (2) years of experience in child welfare or refugee resettlement;
• At least one (1) year of experience of managing others;
• Bilingual: English and Spanish, a plus;
• Active Child Welfare Certification in the state of the work location may be required;
• Obtain and maintain the appropriate professional licensure and registration, if applicable;
• Demonstrated ability with providing excellent clinical, therapeutic, and crisis intervention skills;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• Varicella: two doses of varicella vaccine (at least four weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from a healthcare provider verifying previous infection.
• MMR: two doses of MMR vaccine (at least four weeks apart) OR titers indicating immunity to all three diseases.
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
• Influenza: one dose annually during flu season.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.