Casework Associate II

nc; North Carolina; Hybrid; USD 36,000 - 62,000; Full time

Benefits offered by this job

Hybrid-teleworking schedule

Sign-on bonus

Job summary

The North Carolina Department of Health and Human Services (DHHS) Deaf and Hard of Hearing division seeks a Casework Associate II (S) to serve in the Raleigh region. The role focuses on advocacy, information, referral and skill development for Hard of Hearing individuals across NC.

Responsibilities include coordinating support groups, consultations on telecommunication access, and outreach to agencies. A hybrid-telework schedule with some onsite hours is available; posting notes emphasize

Qualifications

• Knowledge of ADA and related advocacy laws as they pertain to Hard of Hearing populations
• Ability to work with Hard of Hearing consumers
• Demonstrated skill in developing and delivering presentations to public audiences
• Knowledge/training in resources, outreach, counseling, assistive devices and related tools
• Proficient in Excel, Word, and databases

Responsibilities

• Provide advocacy, information and referral, and skill development to enhance communication for Hard of Hearing individuals.
• Develop and facilitate support groups and resources for the Hard of Hearing community.
• Offer consultation on telecommunication access and assistive technologies in various settings.
• Educate agencies on DSDHH programs, hearing loss, awareness, and related legislation.
• Participate in community events and health fairs to promote equal communication access.

Skills

ADA knowledge

Hard of Hearing users

Public speaking

Outreach & counseling

Office software: Excel/Word/Databases

Tools

Excel

Microsoft Word

Databases

Job description

Agency

Dept of Health and Human Services

Division

Deaf and Hard of Hearing

Job Classification Title

Casework Associate II (S)

Position Number

60043272

Grade

NC06

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Hard of Hearing Services Specialist works primarily with the statewide Hard of Hearing services team and serves in the Raleigh Regional Center in Raleigh NC. This position typically works with persons who are Hard of Hearing, late Deafened, and older adults in Raleigh and its surrounding catchment areas.

Job Responsibilities

• Provide advocacy, information and referral, skill development to enhance communication skills
• Develops and facilitates hard of hearing support groups and/or other resources
• Provide consultation services to families, employers, etc. and assistance in regard to telecommunication access, including telephone equipment and various assistive technologies both in groups and/or individuals in a variety of settings including but not limited to homes and skilled care facilities
• Provide education and public presentations to agencies and organizations in the areas of DSDHH programs, hearing loss, sensitivity, awareness, and legislation as it relates to issues affecting those with hearing loss
• Participates in community events such as health & wellness fairs, hearing screenings, job fairs and other events promoting equal communication access

Due to the nature of duties, position may require an adjusted schedule to work after normal working hours, including evenings and weekends.

A Sign-on bonus of $4000 may be offered to the successful applicant(s) of this posting, contingent on Budget Approval.

Eligibility for Sign-on Bonus

To qualify for the Sign-on Bonus, a newly hired permanent full-time or permanent part-time employee must work 30 to 40 hours per week to be eligible. Those who are eligible and working less than 40 hours a week will receive a prorated rate.

• The employee has held a position in the North Carolina State government, including the judicial system, or the University of North Carolina system, within the last 12 months (the employee shall remain ineligible for 12 months from the separation date).
• The employee has previously received a sign-on bonus from any State agency.
• DHHS has paid any contract placement or recruitment fees. All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire.

Additional information regarding the Sign-on Policy can be found here: https://oshr.nc.gov/documents/sign-and-retention-bonus-policy-effective-august-15-2023/open

Knowledge Skills and Abilities/Management Preferences

Salary Range: $35,596.00-$62,294.00

Recruitment Range: $35,596.00-$48,945

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge of ADA and related advocacy laws as they pertain to working with Hard of Hearing populations
• Ability to work with Hard of Hearing consumers
• Demonstrated skill in developing and delivering presentations to a variety of public audiences
• Knowledge and/or training in one or more of the following: resources, outreach, counseling, assistive devices (including hearing aids), techniques and other tools to assist in achieving equal communication access including laws, consumer organizations, etc.
• Proficient in the use of computer applications and software to include Excel spreadsheets; Microsoft Word; and databases

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH)

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and com