Casework Associate II

NC; Raleigh, Northern (NC, KY); Hybrid; USD 36,000 - 62,000; Full time

Benefits offered by this job

Sign-on Bonus (policy)

Hybrid teleworking schedule

Paid vacation and sick leave

Parental leave

Health insurance options

Retirement plans

Job summary

The North Carolina Department of Health and Human Services (DHHS) Division of Deaf and Hard of Hearing seeks a Casework Associate II (S) to serve the Raleigh region. You will work with hard of hearing individuals, late Deafened, and older adults, providing advocacy, information, referral and skill development.

You will develop and facilitate support resources, provide consultations to families and employers on telecommunication access, and educate agencies on DSDHH programs, with occasional

Qualifications

• Knowledge of ADA and related advocacy laws as they pertain to working with Hard of Hearing populations.
• Ability to work with Hard of Hearing consumers.
• Demonstrated skill in developing and delivering presentations to a variety of public audiences.
• Knowledge and/or training in resources, outreach, counseling, assistive devices, etc.
• Proficient in computer applications and software to include Excel, Word, and databases.

Responsibilities

• Provide advocacy, information and referral, skill development to enhance communication skills.
• Develops and facilitates hard of hearing support groups and/or other resources.
• Provide consultation services to families, employers, etc. and assistance in regard to telecommunication access.

Skills

ADA knowledge

Public speaking

Interpersonal skills

Advocacy

Tools

Excel

Word

Databases

Job description

Agency Dept of Health and Human Services Division Deaf and Hard of Hearing Job Classification Title Casework Associate II (S) Position Number 60043272 Grade NC06

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Hard of Hearing Services Specialist works primarily with the statewide Hard of Hearing services team and serves in the Raleigh Regional Center in Raleigh NC. This position typically works with persons who are Hard of Hearing, late Deafened, and older adults in Raleigh and its surrounding catchment areas. Job responsibilities include the following:

• Provide advocacy, information and referral, skill development to enhance communication skills
• Develops and facilitates hard of hearing support groups and/or other resources
• Provide consultation services to families, employers, etc. and assistance in regard to telecommunication access, including telephone equipment and various assistive technologies both in groups and/or individuals in a variety of settings including but not limited to homes and skilled care facilities
• Provide education and public presentations to agencies and organizations in the areas of DSDHH programs, hearing loss, sensitivity, awareness, and legislation as it relates to issues affecting those with hearing loss
• Participate in community events such as health & wellness fairs, hearing screenings, job fairs and other events promoting equal communication access

Due to the nature of duties, position may require an adjusted schedule to work after normal working hours, including evenings and weekends.

Eligibility for Sign-on Bonus

• To qualify for the Sign-on Bonus, a newly hired permanent full-time or permanent part-time employee must work 30 to 40 hours per week to be eligible. Those who are eligible and working less than 40 hours a week will receive a prorated rate.
• An employee is not eligible for a sign-on bonus if:
  • The employee has held a position in the North Carolina State government, including the judicial system, or the University of North Carolina system, within the last 12 months (the employee shall remain ineligible for 12 months from the separation date).
  • The employee has previously received a sign-on bonus from any State agency.
  • DHHS has paid any contract placement or recruitment fees.
• All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire.
• Additional information regarding the Sign-on Policy can be found here: https://oshr.nc.gov/documents/sign-and-retention-bonus-policy-effective-august-15-2023/open

Knowledge Skills and Abilities/Management Preferences

Salary Range: $35,596.00-$62,294.00

Recruitment Range: $35,596.00-$48,945

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge of ADA and related advocacy laws as they pertain to working with Hard of Hearing populations
• Ability to work with Hard of Hearing consumers
• Demonstrated skill in developing and delivering presentations to a variety of public audiences
• Knowledge and/or training in one or more of the following: resources, outreach, counseling, assistive devices (including hearing aids), techniques and other tools to assist in achieving equal communication access including laws, consumer organizations, etc.
• Proficient in the use of computer applications and software to include Excel spreadsheets; Microsoft Word; and databases

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH)

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Recruiter: Charlene Michele Moore Email: [e-mail]

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

Applicants may be subject to a criminal background check.

All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.