Case Worker (8911)

The Salvation Army; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan

Medical and Dental

Job summary

The Salvation Army in Jacksonville, FL is seeking a Full Time Case Management professional to provide social service assistance to eligible clients. This role includes interviewing clients, entering data into HMIS, and coordinating seasonal programs, while maintaining careful records and ensuring program compliance.

Responsibilities involve assessing needs for food, clothing, hygiene, transportation and financial aid, preparing applications, and collaborating with community agencies to maximize

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in social or public service.
• Valid Florida driver license preferred.

Responsibilities

• Interviews clients requesting financial assistance to determine eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.
• Contacts utility organizations and landlords to arrange and process financial assistance; produces check requests, vendor documents and sends to applicable parties upon approval.
• Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.
• Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.

Skills

Client interviewing

Data entry

HMIS

Record keeping

Confidentiality/compliance

Education

High School Diploma/GED

Tools

HMIS

Job description

Job Details

Job Location: FLA-Jacksonville Area Command - Jacksonville, FL 32204, Position Type: Full Time Regular, Education Level: High School Diploma/GED, Salary Range: $17.87 - $20.11 Hourly, Job Category: Case Management, Schedule/Hours: Monday, Tuesday, Thursday & Friday 8:30 to 5:00

This position is responsible for:

Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance; interviews clients to determine need and eligibility to receive services; conducts site inspections and visits; prepares accurate and complete client records; enters data into various tracking spreadsheets and compiles periodic reports on same; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations. Interacts with donors, partners, volunteers, clients and the general public, as necessary.

Key Responsibilities

• Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.
• Contacts utility organizations and landlords to arrange and process financial assistance. Produces check requests, vendor documents and sends to applicable parties upon approval.
• Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.
• Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.

Physical Requirements and Working Conditions

Work is performed in a busy open community center environment. Clientele served may not be well groomed. Work outside the center consists of visiting clients in their homes for inspections or case work follow-up.

Employee Benefits

• Paid Time Off
• Retirement Savings Plan
• Medical, Dental and more!

Qualifications

• High school diploma or G.E.D.,ANDTwo years’ experience working in a social or public service environment with experience assisting the public, ORAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

• Valid State Driver’s License.

*This position requires a level 2 background screening. For general information about the Florida Clearinghouse screening process, please visit: B531 | Florida Agency for Health Care Administration

Equal Opportunity Employer: Veterans | Disabled