Case Worker

Salvation Army Tucson; Mesquite, Northern (NV, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

The Salvation Army – Mesquite Service Center is seeking a non-exempt, full-time Case Manager to assess needs, develop case plans, and connect clients with essential services. This role requires strong communication, organization, and teamwork to support low-income and at-risk individuals within grant guidelines.

Responsibilities include case management, documentation, budgeting workshops, and assisting in food pantry operations.

Qualifications

• High School Diploma or GED; some college preferred.
• One (1) year case work or related experience.
• Knowledge of criteria for food, rent, and utility assistance and enrollment processes.
• Ability to use HMIS and Family Services software program.
• Ability to access at risk participants and situations.
• Proficiency in Microsoft Office Software (Word, Excel, PowerPoint etc.).
• Strong oral and written communication skills.
• Strong organizational and file management skills.
• Ability to work in a team setting.
• Ability to prioritize responsibilities and manage time.
• Ability to work with people of diverse backgrounds and circumstances.
• Ability to work flexible days and hours, including weekends.
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check.
• Must be able to successfully pass a criminal background check.

Responsibilities

• Conduct interviews, assess immediate and long-term needs, and develop case plans.
• Provide case management and needed services to low-income and/or at-risk individuals/families in compliance with program policies and procedures.
• Prepare and submit required reports to Family Services Ministries Coordinator in a timely manner.
• Maintain accurate program records of EFSP, SHARE AND REACH programs, as well as volunteers and vendors.
• Keep statistics as related to demographics, types of assistance given.
• Write accurate and concise case notes for each client.
• Lead and teach classes relating to budgeting, banking and other basic life skills.
• Aid with seasonal events and drives as needed.
• Work in food pantry; assisting clients and stocking shelves, bagging food and other related duties.
• Maintain neat and organized work area.
• Network with other agencies and organizations.
• Other duties as assigned.

Skills

Communication

Organization

Teamwork

Time management

Flexibility

Driver's license

Background check

Education

High School Diploma or GED

Some college preferred

Tools

HMIS

Family Services software

Microsoft Office

Job description

Location:The Salvation Army – Mesquite Service Center

Status:Non-Exempt/ Full Time

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• High School Diploma or GED; some college preferred
• One (1) year case work or related experience
• Knowledge of criteria for food, rent, and utility assistance and the processes to enroll participants
• Ability to use HMIS and Family Services software program
• Ability to access at risk participants and situations
• Proficiency in Microsoft Office Software (Word, Excel, PowerPoint etc.)
• Strong oral and written communication skills
• Strong organizational and file management skills
• Ability to work in a team setting
• Ability to prioritize responsibilities and manage time
• Ability to work with people of diverse backgrounds and circumstances
• Ability to work flexible days and hours, including weekends
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check
• Must be able to successfully pass a criminal background check

RESPONSIBILITIES

• Conduct interviews, asses immediate and long-term needs, and develop case plans
• Provide case management and needed services to low-income and/or at-risk individuals/families in compliance with program policies and procedures
• Prepare and submit required reports to Family Services Ministries Coordinator in a timely manner
• Maintain accurate program records of EFSP, SHARE AND REACH programs, as well as volunteers and vendors
• Keep statistics as related to demographics, types of assistance given
• Write accurate and concise case notes for each client
• Ability to lead and teach classes relating to budgeting, banking and other basic life skills
• Aid with seasonal events and drives as needed
• Work in food pantry; assisting clients and stocking shelves, bagging food and other related duties
• Maintain neat and organized work area
• Networking with other agencies and organizations
• Other duties as assigned

This position has access to confidential and private information. It is essential that confidentiality and privacy be observed. This position is subject to grant funding.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Qualifications

Education

Required

High School or Equivalent or better.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.