Case Processing Support Specialist

Peak Performers; City of Albany (NY); On-site; USD 56,412,720 - 60,173,568; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Weekly direct deposit

Job summary

Peak Performers seeks an entry-level administrative professional for a full-time Albany-based role within the state service. You'll gain training on specialized systems and contribute to disability benefit program processing, with a focus on accuracy, efficiency, and customer service.

You'll join a fast-paced team, work Monday–Friday, 9am-5pm, and receive comprehensive benefits including medical, dental, and vision, plus a 403(b) plan and weekly direct deposit payments.

Qualifications

• Proficient with Microsoft Office and able to learn new systems.
• High attention to detail and discretion with confidential information.
• Excellent phone skills and clear communication; strong customer service history.
• Punctual, reliable, and able to manage steady documentation flow.
• Professional, cooperative interaction with coworkers, supervisors, and the public.
• Able to pass Federal Background Check with fingerprinting and obtain Real ID promptly.

Responsibilities

• Process daily case intake using federal software to assign and prepare new disability claims for evaluation.
• Handle high-volume clerical tasks: photocopying, scanning, data entry, indexing, and filing.
• Manage mail, faxes, printers, and outgoing mailings within deadlines.
• Answer statewide toll-free line; navigate systems to identify examiners and route calls.
• Review sensitive program forms per training parameters.
• Assist with indexing, certifications, exams, and fiscal payment tasks.

Skills

Microsoft Office

Attention to detail

Excellent communication

Punctuality and reliability

Discretion with sensitive info

Customer service

Tools

Federal eligibility software

Job description

This full‑time administrative role offers an exceptional entry point into state service, providing a strong foundation for a long‑term career path with advocacy for permanent placement. Stepping into a fast‑paced environment where the workflow is consistent and rewarding, you will join an administrative team that values reliability, efficiency, and exceptional communication. From day one, you will receive comprehensive training on specialized systems, allowing you to develop highly marketable skills while making a meaningful impact on essential public services.

Who You Will Be Working With

You will be working with the specific state division responsible for making medical eligibility determinations for federal disability benefit programs. This essential agency serves thousands of individuals across the state, evaluating medical evidence and managing sensitive claims with high precision and care.

You will join a dedicated, fast‑paced processing team in Albany that thrives on collaboration, efficiency, and helping individuals navigate critical support resources.

The Peak Performers Difference

• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Our employees may participate in a 403(b) retirement plan.
• We pay weekly through direct deposit.
• In business since 1994 and thousands of job placements.

Major Duties

• Process daily case intake by utilizing specialized federal software to assign and prepare new disability claims for evaluation.
• Manage high‑volume clerical tasks including photocopying, scanning, data entry, indexing in electronic queues, and filing.
• Handle incoming mail, monitor fax machines and printers, and prepare outgoing mailings within strict deadlines.
• Answer the statewide toll‑free line to address basic inquiries, navigate systems to identify assigned examiners, and route calls appropriately.
• Review sensitive program forms and documentation according to specific parameters established during training.
• Assist with specialized indexing, certifications, and tasks regarding medical examinations and fiscal payments.

What We Are Looking For

• Strong proficiency with Microsoft Office applications and the ability to learn new, specialized electronic applications.
• High attention to detail, precision, and discretion when handling highly sensitive and confidential personal information.
• Excellent phone skills, clear communication, and a history of providing great customer service.
• Proven punctuality, reliability, and the efficiency required to manage a steady, constant volume of documentation.
• Demonstrated tact, cooperation, and professionalism when interacting with coworkers, supervisors, and the public.
• Ability to successfully pass a Federal Background Check with fingerprinting and obtain a Real ID promptly.

Exciting Opportunity Details

• Rate: $21.00 per hour
• Number of openings: 2 available positions
• Length of engagement: Long term contract, up to March 2029
• Days/Hours: Monday – Friday, 9:00 AM – 5:00 PM (37.5 to 40 hours per week)
• Location: Albany, NY (100% in‑office on the 9th floor; accessible via CDTA and nearby bus lines; limited meter/private lot parking available)

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee‑based recruitment services.