Case Processing Specialist

Akima, LLC; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Akima, LLC is seeking a dedicated individual in Phoenix, Arizona to provide administrative support for ICE immigration officials, focusing on case management and documentation. This position requires a high school diploma and at least 3 years of relevant experience.

The ideal candidate will be a US citizen, possess strong written and verbal communication skills, and have the ability to work with diverse populations. Bilingual skills in Spanish are preferred.

Qualifications

• Must be a US citizen and have resided in the U.S. for the last five years.
• At least 21 years of age required.
• Ability to work on-site with 25% travel.

Responsibilities

• Provide administrative support to ICE officials on immigration cases.
• Organize and prepare removal documents and coordinate scheduling.
• Utilize translators to communicate with detainees as needed.

Skills

3+ years experience in immigration case management support

Strong English language skills

Bilingual in Spanish (preferred)

Exceptional writing and verbal communication skills

Strong computer skills

Critical thinking ability

Education

High school diploma or equivalent (GED)

Job description

Responsibilities

• Provide administrative support to ICE immigration officials processing immigration cases and performing all peripheral activities, records management, and document preparation.
• Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation.
• Ensure Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Accurately enter data into ICE systems, ensuring compliance with agency protocols and data integrity requirements.
• Maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
• Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Maintain up-to-date case status records, court scheduling details, and case tracking logs.
• Generate case status reports and monitoring dashboards.
• Assist with docket coordination with EOIR and USCIS. Coordinate with ICE personnel to facilitate hearings, removals, and case updates.
• Review appropriate paperwork for completeness and accuracy.
• Ensure all administrative applications are reviewed, A-files are updated, and docket officers timely notified for appropriate law enforcement action.
• Track compliance with release conditions and report violations, as applicable.
• Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.

Removal and Post Removal Management duties

• Organize and prepare removal documents and coordinate with ICE personnel for scheduling removal and staging flights. Ensure all documentation is prepared and accurate.
• Ensure detainees scheduled for removal have the necessary documentation in A-files per ICE instructions.
• Ensure travel information, ICE Air scheduling and manifest(s) are completed, detention center release forms are prepared, and property inventories/receipts are ready on the scheduled time and day of departure.
• Ensure detainees have the necessary legal paperwork, seven-day supply of medications, property, and valuables before transfer or removal.
• Collect, review for completeness and accuracy, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-file.
• Ensure case is closed in ICE data systems and file is transferred to the National Record Center for storage.

Other duties

• Utilize translators or advanced translation software to communicate fluently in the detainee’s native language.
• Provide other logistical and administrative support for ICE personnel as assigned.
• Provide surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications

• US citizen and have resided in the U.S. for the last five years.
• At least 21 years of age.
• Possess a high school diploma or equivalent (GED).
• 3+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• Pass a criminal background and consumer credit check (no criminal record and good credit).
• Obtain and maintain a DHS/ICE Government clearance.
• Ability to work on-site with travel 25% of the time.
• Pass all pre-employment and random drug tests.
• Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
• Strong English language speaking, reading, and writing skills. Bilingual in the Spanish language is preferred.
• Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
• Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
• Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
• Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
• Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
• Must be trustworthy, reliable, and detail oriented.
• Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross-cultural perspective.
• Ability to tactfully and professionally communicate with the general public.
• Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
• Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.