CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD - 73005975

State of Florida; West Palm Beach (FL); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave

Holidays

Retirement savings

Vision and dental

Job summary

State of Florida’s Department of Revenue is seeking a Child Support Case Processing Specialist for West Palm Beach. The role focuses on advanced payment processing for child support cases, with responsibilities spanning data gathering, financial analysis, and coordination with partners. Internal agency promotion applies, with standard hours 8:00 a.m.

to 5:00 p.m., Monday through Friday. The position offers competitive salary, benefits, and opportunities to advance within the Child Support

Qualifications

• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program Payment Processing experience.
• Relevant education may substitute for the required experience.

Responsibilities

• Initiating and responding to requests
• Analyzing and completing complex financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Customer service

Research & analysis

Payment processing

Job description

Select how often (in days) to receive an alert:

CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD - 73005975

Date: Sep 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:883704

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING SPECIALIST - PPFD - 73005975

Position Number:73005975

Salary: $38,760.36 - $49,501.08 plus $1,268.76 Competitive Area Differential (CAD) / annually

Child Support Case Processing Specialist - PPFD (Revenue Specialist III)

West Palm Beach

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing complex financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience communicating with customers for the purpose of resolving inquiries. *
• One year of Child Support Program Payment Processing experience.

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.

PREFERENCES:

• Preference will be given to individuals with PPFD experience.

SPECIAL NOTES:

• Internal Agency Promotional Opportunity.
• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Alternative Screening Criteria in lieu of SVT.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed in the application.
• Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY: $38,760.36 - $49,501.08 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33460 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33418

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.