Case Operations Lead - Complex Litigation

Morganmorganjobsapplynow; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan in Chicago is seeking a Case Operations Manager to act as the mini-COO of complex litigation cases. You will partner with leadership to drive the end-to-end work up of client matters from engagement through settlement.

The role demands operational excellence, strategic thinking, and strong communication to guide case teams, optimize processes, and deliver a world-class client experience.

Qualifications

• 3+ years of work experience in management consulting, business operations, or operations management role.
• Excellent problem-solving and structured thinking skills.
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
• Advanced analytical skills, with experience delivering data-driven recommendations.

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, Biz Ops, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Skills

Management consulting

Operations management

Data analysis

Tools

Salesforce

Job description

Morgan & Morgan in Chicago is seeking a Case Operations Manager to act as the mini-COO of complex litigation cases. You will partner with leadership to drive the end-to-end work up of client matters from engagement through settlement.

The role demands operational excellence, strategic thinking, and strong communication to guide case teams, optimize processes, and deliver a world-class client experience.