Case Officer - Domestic Relations

Marie-Hélène Blain Styliste; Sunbury (Northumberland County); On-site; USD 52,000 - 76,000; Full time

Job summary

Marie-Hélène Blain Styliste seeks a skilled professional for complex case management roles within the Pennsylvania child support system. You will operate PACSES, communicate with clients and attorneys, and attend workshops and court matters to ensure effective case handling.

The position emphasizes confidentiality, adherence to privacy regulations, and the ability to make critical decisions in diverse scenarios.

Qualifications

• Bachelor's degree with relevant field and training.
• Knowledge of federal, state, and local child support rules.
• Experience resolving difficult case situations.

Responsibilities

• Perform all statewide computer requirements and training on PACSES system.
• Communicate in a professional manner with clients, attorneys and other agencies.
• Attend workshops relating to the field of case management.
• Attends all court related matters when necessary.
• Work closely with staff of Domestic Relations and Court Personnel.
• Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
• Apply all aspects of the Privacy Act and Federal, State and Local regulations.
• Performs all related work as required and takes appropriate actions for the purpose of case management.
• Responds to client correspondence and maintain all phone calls from clients, attorneys, and other agencies.
• Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions.
• Applies all enforcement remedies when case meets criteria.
• Makes critical decisions on case management and enforcement issues.

Skills

Conflict resolution

Rules & policies knowledge

Case management

Communication skills

Mathematics & data interpretation

Problem solving & data collection

Instruction comprehension

Interpersonal skills

Time management

Education

Bachelor's Degree

Tools

PACSES system

Job description

Description

This is professional work which involves complex case management. This employee also will operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with a number of possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative and Independence is exercised greatly in this area of work. Two week training in Harrisburg is mandatory for all new employees.

What You'll Do

• Perform all statewide computer requirements and training on PACSES system.
• Communicate in a professional manner with clients, attorneys and other agencies.
• Attend workshops relating to the field of case management.
• Attends all court related matters when necessary.
• Work closely with staff of Domestic Relations and Court Personnel.
• Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
• Apply all aspects of the Privacy Act and Federal, State and Local regulations.
• Performs all related work as required and takes appropriate actions for the purpose of case management.
• Responds to client correspondence and maintain all phone calls from clients, attorneys, and other agencies.
• Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions.
• Applies all enforcement remedies when case meets criteria.
• Makes critical decisions on case management and enforcement issues.

Requirements

• Knowledge of the techniques of conflict resolution.
• Knowledge of federal, state, and local rules, regulations, policies and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to express oneself clearly and effectively, orally and in writing.
• Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
• How to interact with emotional or hostile individuals.
• Ability to use time management skills properly.

Minimum Training & Experience

• A Bachelor's Degree and acceptable training and experience in this field
• A valid PA Driver's License and personal transportation