Case Officer - Domestic Relations

COUNTY OF NORTHUMBERLAND; Summerville (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

County of Northumberland in Pennsylvania seeks a professional to manage statewide child support cases using the PACSES system. You will engage with clients, attorneys, and agencies, and participate in court proceedings when needed. The role requires initiative, data review, and adherence to federal, state, and local regulations.

Two weeks of training in Harrisburg is mandatory. You will work closely with Domestic Relations staff and maintain daily case logs while applying enforcement remedies

Qualifications

• Bachelor's Degree required or equivalent training/experience.
• Ability to resolve difficult case situations and interpret regulations.
• Strong written and verbal communication skills.

Responsibilities

• Perform statewide computer requirements and training on PACSES system.
• Communicate professionally with clients, attorneys and agencies.
• Attend workshops related to case management.
• Attend court-related matters when necessary.
• Collaborate with Domestic Relations staff and court personnel.
• Review documentation and take appropriate action for case management.
• Apply Privacy Act and Federal, State and Local regulations.

Skills

Conflict resolution

Regulatory knowledge

Written communication

Oral communication

Data interpretation

Time management

Problem solving

Education

Bachelor's Degree

Tools

PACSES system

Job description

Description

This is professional work which involves complex case management. This employee also will operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with a number of possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative and Independence is exercised greatly in this area of work. Two week training in Harrisburg is mandatory for all new employees.

What You'll Do:

• Perform all statewide computer requirements and training on PACSES system.
• Communicate in a professional manner with clients, attorneys and other agencies.
• Attend workshops relating to the field of case management.
• Attends all court related matters when necessary.
• Work closely with staff of Domestic Relations and Court Personnel.
• Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
• Apply all aspects of the Privacy Act and Federal, State and Local regulations.
• Performs all related work as required and takes appropriate actions for the purpose of case management.
• Responds to client correspondence and maintain all phone calls from clients, attorneys, and other agencies.
• Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions.
• Applies all enforcement remedies when case meets criteria.
• Makes critical decisions on case management and enforcement issues.

Requirements

• Knowledge of the techniques of conflict resolution.
• Knowledge of federal, state, and local rules, regulations, policies and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to express oneself clearly and effectively, orally and in writing.
• Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
• How to interact with emotional or hostile individuals.
• Ability to use time management skills properly.

Minimum Training & Experience:

• A Bachelor's Degree and acceptable training and experience in this field
• A valid PA Driver's License and personal transportation