Case Manager - Welch, WV

Tidal Basin Group; Welch (WV); On-site; USD 45,000 - 65,000; Full time

Job summary

Tidal Basin Group is looking for a qualified Case Manager to work on-site in Charleston, WV. The ideal candidate will serve clients affected by disaster events, providing support and developing Recovery Plans.

The candidate will be responsible for coordinating services, building community relationships, and representing the organization at events. An Associate’s degree and at least one year of case management experience are required.

Excellent communication skills and proficiency in Microsoft Office are essential.

Qualifications

• Minimum of one year of experience in publicly facing case management.
• Experience compiling and entering data preferred.
• Experience in event planning and public speaking is a plus.

Responsibilities

• Coordinating required services to address unmet needs.
• Build and maintain strong relationships with community members.
• Represent the organization at community events.
• Develop and implement outreach strategies.
• Gather and communicate community feedback.
• Coordinate and manage community engagement programs.
• Serve as a point of contact for community inquiries.
• Monitor community trends and issues.

Skills

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Ability to work independently and collaboratively

Proficiency in Microsoft Office and Excel

Empathy and cultural sensitivity

Strategic thinking and problem-solving

Organizational and time management skills

Knowledge of local community dynamics and resources

Education

Associate’s degree in social work, public administration, communications, or a related field

Tools

Microsoft Office

Excel

Job description

Position Summary Tidal Basin is seeking qualified candidates for the Case Manager position supporting our client and applicants impacted by disaster events. The ideal candidate will be the primary point of contact in serving disaster survivors. This position is responsible for assessing survivors’ disaster caused unmet needs and actively assisting in the development of their Recovery Plan. Qualified candidates will work on-site in Charleston, WV.

Primary Responsibilities

• Coordinating required services to address unmet needs and assessing when a case should be recommended for closure or reopening.
• Build and maintain strong relationships with community members, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums.
• Develop and implement outreach strategies to promote organizational initiatives.
• Gather and communicate community feedback to internal departments.
• Coordinate and manage community engagement programs and activities.
• Serve as a point of contact for community inquiries, concerns, and suggestions.
• Facilitate open communication between the organization and the community.
• Monitor community trends and issues to inform organizational planning.
• Collaborate with internal teams to ensure alignment with community needs.
• Prepare reports on community engagement efforts and outcomes.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently and collaboratively across departments.
• Proficiency in Microsoft Office and Excel.
• Empathy and cultural sensitivity.
• Strategic thinking and problem-solving.
• Organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of local community dynamics and resources.

Required Education and Experience

• Associate’s degree in social work, public administration, communications, or a related field.
• A minimum of one (1) year of experience in publicly facing case management.
• Experience compiling and entering data, preferred.
• Experience in event planning and public speaking is a plus.
• Must be able to clear a criminal background check.

Job Description Disclaimer: This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer.