Case Manager - Logan, WV

Tidal Basin Group; West Virginia; On-site; USD 36,000 - 54,000; Full time

Job summary

Tidal Basin Group in West Virginia is seeking a Case Manager to serve disaster survivors as the primary point of contact. The role focuses on assessing unmet needs and assisting in developing the survivor's Recovery Plan, coordinating services and resources to support recovery.

Local candidates only; the position requires strong communication, data handling, and collaboration with community partners. Candidates should have an associate degree and at least one year of publicly facing case

Qualifications

• Associate's degree or equivalent in relevant field.
• Minimum 1 year of publicly facing case management experience.
• Experience in data gathering and entry preferred.
• Event planning/public speaking is a plus.

Responsibilities

• Coordinate required services to address unmet needs and assess when to close or reopen a case.
• Build and maintain strong relationships with community members and stakeholders.
• Represent the organization at events, meetings, and forums.
• Develop and implement outreach strategies to promote initiatives.
• Prepare reports on community engagement efforts and outcomes.
• Ensure health and safety guidelines are followed.
• Complete required training including safety training.
• Serve as a point of contact for inquiries, concerns, and suggestions.

Skills

Communication

Interpersonal skills

Independence & collaboration

MS Office & Excel

Empathy

Strategic thinking

Time management

Multitasking

Local community knowledge

Education

Associate's degree in social work, public administration, communications, or a related field

Job description

Position Summary Tidal Basin is seeking qualified candidates for the Case Manager position supporting our client and applicants impacted by disaster events. The ideal candidate will be the primary point of contact in serving disaster survivors. This position is responsible for assessing survivors' disaster caused unmet needs and actively assisting in the development of their Recovery Plan.

Local candidates only.

Job Duties and Responsibilities Primary Responsibilities

• Coordinating required services to address unmet needs and assessing when a case should be recommended f or closure or reopening.
• Build and maintain strong relationships with community members, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums.
• Develop and implement outreach strategies to promote organizational initiatives.
• Gather and communicate community feedback to internal departments.
• Coordinate and manage community engagement programs and activities.
• Serve as a point of contact for community inquiries, concerns, and suggestions.
• Facilitate open communication between the organization and the community.
• Monitor community trends and issues to inform organizational planning.
• Collaborate with internal teams to ensure alignment with community needs.
• Ensure health and safety guidelines are established and followed.
• Complete required training including safety training.
• Prepare reports on community engagement efforts and outcomes.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently and collaboratively across departments.
• Proficiency in Microsoft Office and Excel.
• Empathy and cultural sensitivity.
• Strategic thinking and problem-solving.
• Organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of local community dynamics and resources.

Required Education and Experience

• Associate's degree in social work, public administration, communications, or a related field
• A minimum of one (1) year of experience in publicly facing case management
• Experience compiling and entering data, preferred.
• Experience in event planning and public speaking is a plus.
• Must be able to clear a criminal background check.

Job Description Disclaimer This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer.