Case Manager — Transitional Housing & Reentry Support

Housing Works; New York (NY); On-site; USD 38,572 - 43,050; Full time

Benefits offered by this job

Health coverage

PTO 30 days

Tuition reimbursement

Job summary

Housing Works in New York City is seeking a Housing Case Manager for the Emergency & Transitional Housing Program (ETH). You will deliver direct case management, housing placement assistance, psychosocial assessments, and coordinated access to community services.

Responsibilities include managing 35–45 clients, developing Treatment and Housing Plans, assisting with IDs, benefits enrollment, and housing applications. This role requires a Bachelor's degree and strong communication.

Qualifications

• Bachelor’s Degree required in social services, psychology, social work, or a related field.
• Experience providing case management or direct client service.
• Experience working with individuals involved in the criminal‑legal system, as well as those with substance use or mental health diagnoses.
• Strong written documentation and communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.

Responsibilities

• Manage a caseload of approximately 35‑45 clients enrolled in the ETH Program.
• Conduct psychosocial assessments with all newly enrolled clients.
• Conduct housing eligibility screenings to inform and develop housing plans.
• Co‑develop robust Treatment and Housing Plans, reviewing every 30 days.
• Meet with clients regularly in accordance with program workflow and contract deliverables.
• Assist clients in obtaining or retrieving vital documents such as government‑issued IDs, social security cards, birth certificates, etc.
• Assist clients with benefits and entitlements enrollment.
• Assist clients with housing applications and scheduling apartment viewings.
• Work with clients to facilitate family reunification.
• Connect clients to internal and external health, wellness or other support services.
• Escort clients to service appointments and coordinate alternative transportation services.
• Engage in care coordination activities with internal and external providers.
• Conduct case conference meetings with clients and interdisciplinary care teams.
• Engage in crisis intervention as needed.
• Maintain accurate and up‑to‑date client charts using Housing Works electronic medical records systems.
• Adhere to program and agency quality assurance standards.
• Participate in quality improvement activities.
• Submit daily, weekly, monthly, and ad hoc reports in a timely manner.
• Participate in program and agency meetings.
• Promote Housing Works’ core values in day‑to‑day activities.
• Perform other tasks as assigned by supervisor.

Skills

Case management

Communication skills

Autonomy

Education

Bachelor’s degree in social services/psychology/social work

Tools

Microsoft Office

Excel

Job description

Housing Works in New York City is seeking a Housing Case Manager for the Emergency & Transitional Housing Program (ETH). You will deliver direct case management, housing placement assistance, psychosocial assessments, and coordinated access to community services.

Responsibilities include managing 35–45 clients, developing Treatment and Housing Plans, assisting with IDs, benefits enrollment, and housing applications. This role requires a Bachelor's degree and strong communication.