Case Manager Team Lead – Pre-Litigation

McCready Law; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

McCready Law is seeking an experienced Case Manager Team Lead to direct and coach assigned team members, ensure accurate case progression, and maintain high-quality client service. You will use Teams and firm channels to support daily operations and address escalations.

Ideal candidates have 3+ years in personal injury case management, proven leadership, and strong organizational skills. Proficiency with SmartAdvocate and MS Office is expected; a willingness to learn is essential.

Qualifications

• 3+ years of progressively responsible personal injury case management or pre-litigation experience preferred.
• Experience leading, mentoring, training, auditing, or providing quality oversight preferred.
• Ability to manage a personal caseload accurately and meet client contact, documentation, and progression standards.
• Knowledge of personal injury case flow, medical treatment, liability, insurance, damages documentation, and escalation points.
• Strong written and verbal communication skills with ability to provide direct, constructive feedback respectfully.
• Ability to analyze reports and file activity, recognize trends, prioritize risks, and follow through on corrective action.
• Proficiency with SmartAdvocate, Microsoft Teams, Microsoft Office, or ability to learn them quickly.
• High level of organization, reliability, discretion, sound judgment, and accountability.
• High school diploma or equivalent required; additional education or training preferred.

Responsibilities

• Provide daily direction, coaching, and support to assigned team members
• Serve as an accessible resource through Teams and other firm communication channels
• Conduct regular one-on-one meetings to review performance and priorities
• Review workloads, deadlines, and case progression to identify delays or risks
• Complete weekly file audits and provide clear feedback
• Monitor quality and accuracy of case notes, client communication, and documentation
• Help team members prioritize competing demands and maintain accountability
• Address routine client, carrier, workflow, and team escalations
• Elevate legal questions, case risks, missed deadlines, and sensitive issues
• Coordinate with attorneys, HR, and departments to resolve issues
• Support training, onboarding, and knowledge sharing for Case Managers
• Identify recurring workflow challenges and propose improvements
• Maintain a reduced caseload while meeting quality and documentation standards

Skills

Team leadership

Mentoring

Auditing

Feedback

Communication skills

Data analysis

Organization

Discretion

Education

High school diploma

Professional training in case management

Tools

SmartAdvocate

Microsoft Teams

Microsoft Office

Job description

Description

• Provide daily direction, coaching, and support to assigned team members
• Serve as an accessible resource through Teams and other firm communication channels
• Conduct regular one on one meetings to review performance, priorities, development needs, and concerns
• Review workloads, deadlines, and case progression to identify delays, risks, or support needs
• Complete weekly file audits and provide clear, job related feedback
• Monitor the quality and accuracy of case notes, client communication, medical treatment documentation, insurance information, case grading, and file development
• Help team members prioritize competing demands and maintain accountability for established workflows and deadlines
• Address routine client, carrier, workflow, and team escalations
• Promptly elevate legal questions, significant case risks, missed deadlines, employee relations concerns, and matters requiring additional authority
• Coordinate with attorneys, department leadership, HR, and supporting departments to resolve issues and maintain consistent operations
• Support training, onboarding, knowledge sharing, and the continued development of Case Managers and supporting team members
• Identify recurring workflow challenges and recommend practical process improvements
• Maintain a strategically reduced caseload while meeting the same quality, documentation, and client service expectations required of the Case Manager role

What You Will Do

• Provide daily direction, coaching, and support to assigned team members
• Serve as an accessible resource through Teams and other firm communication channels
• Conduct regular one on one meetings to review performance, priorities, development needs, and concerns
• Review workloads, deadlines, and case progression to identify delays, risks, or support needs
• Complete weekly file audits and provide clear, job related feedback
• Monitor the quality and accuracy of case notes, client communication, medical treatment documentation, insurance information, case grading, and file development
• Help team members prioritize competing demands and maintain accountability for established workflows and deadlines
• Address routine client, carrier, workflow, and team escalations
• Promptly elevate legal questions, significant case risks, missed deadlines, employee relations concerns, and matters requiring additional authority
• Coordinate with attorneys, department leadership, HR, and supporting departments to resolve issues and maintain consistent operations
• Support training, onboarding, knowledge sharing, and the continued development of Case Managers and supporting team members
• Identify recurring workflow challenges and recommend practical process improvements
• Maintain a strategically reduced caseload while meeting the same quality, documentation, and client service expectations required of the Case Manager role

Requirements

• At least three years of progressively responsible personal injury case management or pre litigation experience is preferred
• Previous experience leading, mentoring, training, auditing, or providing quality oversight is preferred
• Demonstrated ability to manage a personal caseload accurately and meet client contact, documentation, and case progression standards
• Working knowledge of personal injury case flow, medical treatment, liability, insurance coverage, damages documentation, and common escalation points
• Strong written and verbal communication skills, including the ability to provide direct and constructive feedback respectfully
• Ability to analyze reports and file activity, recognize trends, prioritize risks, and follow through on corrective action
• Proficiency with SmartAdvocate, Microsoft Teams, Microsoft Office, and related case management tools, or the ability to learn them quickly
• A high level of organization, reliability, discretion, sound judgment, and accountability
• High school diploma or equivalent required; additional education or relevant professional training is preferred

Equal Employment Opportunity

McCready Law is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and selection process.