Case Manager

Addison Group; Raleigh (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Addison Group is seeking a Pre-Litigation Case Manager in Raleigh, NC to manage a high-volume personal injury caseload from inception to resolution. You will collaborate with attorneys, clients, medical providers, and insurance adjusters to move claims efficiently toward resolution.

The ideal candidate has 1–3 years in a personal injury firm (pre-litigation preferred) and strong organizational and communication skills, with Spanish fluency preferred.

Qualifications

• 1–3 years of experience in a personal injury law firm; pre-litigation preferred.
• Experience managing 120+ active cases is highly preferred.
• Proficiency with MS Office and legal case management software.

Responsibilities

• Manage and organize 120+ personal injury cases from inception through resolution.
• Provide comprehensive support to clients navigating bodily injury and property damage claims.
• Conduct monthly client calls to gather treatment updates and monitor medical progress.
• Identify and prioritize cases at various stages of the claims process for timely resolution.
• Establish and follow up on insurance claims with accuracy and established procedures.
• Build and maintain relationships with clients, healthcare providers, insurance adjusters, and other parties.
• Identify potential claim issues and collaborate with managers and attorneys on solutions.
• Request, organize, review, and summarize medical records for case development.
• Prepare and submit settlement packages and demands to insurance companies.
• Maintain accurate case documentation and organized files.
• Complete documentation and financial disbursement processes with high accuracy.
• Communicate professionally with clients, attorneys, medical providers, and other parties.

Skills

Personal injury law

Case management

Client service

Organizational skills

Communication

Spanish language

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Office Suite

Legal case management systems

Job description

We are partnering with a respected law firm to identify a Pre-Litigation Case Manager to manage a high-volume caseload of personal injury claims from inception through resolution. This position is ideal for an organized, client-focused legal professional with personal injury experience who can independently manage multiple cases while providing exceptional client service. The Pre-Litigation Case Manager will work closely with attorneys, clients, medical providers, insurance adjusters, and other external parties to ensure claims progress efficiently toward resolution.

Key Responsibilities:

• Manage and organize 120+ personal injury cases from inception through resolution.
• Provide comprehensive support to clients navigating bodily injury and property damage claims.
• Conduct monthly client calls to gather treatment updates, address concerns, and monitor medical treatment progress.
• Identify and prioritize cases at various stages of the claims process to ensure timely resolution.
• Establish, maintain, and follow up on insurance claims while ensuring accuracy and adherence to established procedures.
• Build and maintain strong relationships with clients, healthcare providers, insurance adjusters, and other external parties.
• Identify potential claim issues and collaborate with managers and attorneys to develop appropriate solutions.
• Request, organize, review, and summarize medical records to support case development.
• Prepare and submit comprehensive settlement packages and demands to insurance companies.
• Maintain accurate case documentation and ensure files remain organized and up to date.
• Complete documentation and financial disbursement processes with a high level of accuracy.
• Communicate professionally and effectively with clients, attorneys, medical providers, insurance representatives, and other parties involved in each claim.

What They're Looking For:

• 1–3 years of experience working in a personal injury law firm as a Case Manager, Paralegal, or similar legal role.
• Prior legal experience is required, ideally with experience managing a high-volume litigation or pre-litigation caseload.
• Demonstrated experience managing 120+ active personal injury cases is highly preferred.
• Strong understanding of personal injury claims and pre-litigation processes.
• Excellent client service and interpersonal skills, including the ability to de-escalate and resolve client concerns.
• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently while also collaborating effectively with attorneys and internal teams.
• High School Diploma required; Associate's degree preferred. Equivalent relevant experience may be considered.
• Spanish fluency, including verbal and written communication, is highly preferred.
• Proficiency with Microsoft Office Suite and legal case management systems.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.