Case Manager-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 45,000 - 48,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a Case Manager – Supportive Housing in New York to provide trauma-informed, client-centered case management for families in permanent supportive housing.

You will assess needs, develop ILPs, and connect families with essential services to achieve long-term stability. Responsibilities include intake within 48 hours, ongoing support, landlord and benefits advocacy, and coordination with partners to ensure housing retention and family well-being.

Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology, or a related field.
• Two years of relevant experience preferred.
• Knowledge of trauma-informed care and housing retention practices.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of admission and complete intake documentation.
• Develop, implement, and monitor service plans and ILPs to promote housing stability.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed support.
• Advocate for clients and connect to benefits, healthcare, education, and community resources.
• Assist families in understanding lease agreements and financial management to prevent arrears.
• Monitor progress, follow up regularly, and document in CARES and other systems.
• Collaborate with property managers and partners to support housing retention and well-being.

Skills

Case management

Trauma-informed care

Crisis intervention

Advocacy

Education

Bachelor’s degree in Social Work or related field

Associate degree + 3 years experience in human services

Job description

Case Manager – Supportive Housing

Help Families Achieve Long-Term Housing Stability

$26.37/Hour

$45,000-$48,000

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

What You Will Do

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long‑term self‑sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma‑informed and strengths‑based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow‑up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well‑being.

Who You Will Be

• Bachelor’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client‑facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma‑informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.