Case Manager (Support Services Navigator)

Kodiak Area Native Association; Kodiak (AK); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid parental leave

Medical, dental & vision coverage (80%

OPM benefits options

Life insurance 2.5x annual salary

Disability coverage

Paid time off & 13 holidays

Gym membership

EAP

Tuition assistance

Leadership development

Loan repayment eligibility

Relocation housing assistance

Job summary

Kodiak Area Native Association (KANA) invites applications for the Support Services Navigator (Case Manager) within the Workforce & Economic Development department. You will help families access TANF, Child Care Assistance, employment resources, and educational pathways, guiding them toward long-term self-sufficiency.

Navigator II offers advanced caseloads, mentoring, and involvement in program development, with emphasis on compliance and partnerships across Tribal and community programs.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 2+ years in social services, human services, workforce development, or related field.
• Experience with case management, financial assistance programs, or supportive services preferred.
• Strong communication, organizational, and relationship-building skills.

Responsibilities

• Conduct participant intake, determine eligibility, and develop self-sufficiency plans.
• Provide case management and ongoing support toward employment, education, and family stability goals.
• Coordinate supportive services and financial assistance per program guidelines.
• Assist participants with applications, referrals, appeals, and access to resources.
• Build partnerships with childcare providers, Tribal entities, and community organizations.
• Maintain accurate case files and program data in compliance with grant requirements.
• Participate in team meetings, outreach, and continuous program improvement efforts.

Skills

Communication

Organization

Relationship-building

Confidentiality

Multi-tasking

Client management systems

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Database systems

Job description

Why Join KANA

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth.

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Leadership development and internal advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The Support Services Navigator (Case Manager)provides case management and support services to families participating in Tribal Child Care Assistance, Temporary Assistance for Needy Families (TANF), and other needs-based programs through KANA’s Workforce & Economic Development department. This role helps individuals and families access resources, reduce barriers, and build pathways toward long-term self-sufficiency through employment, education, childcare, and family stability.

Navigator II serves as an advanced-level role, supporting more complex caseloads, providing team guidance, and contributing to program development, compliance, and community partnerships.

Key Responsibilities

• Conduct participant intake, determine eligibility, and develop individualized self-sufficiency plans
• Provide case management and ongoing support to individuals and families working toward employment, education, and family stability goals
• Coordinate supportive services and financial assistance in alignment with program guidelines
• Assist participants with applications, referrals, appeals, and access to community resources
• Build partnerships with childcare providers, Tribal entities, community organizations, and internal KANA programs
• Support childcare providers in meeting health and safety requirements through training and resource coordination
• Maintain accurate case files, eligibility documentation, and program data in compliance with grant and regulatory requirements
• Participate in team meetings, training, outreach, and continuous program improvement efforts

Additional Navigator II Responsibilities

• Manage more complex family and participant cases with greater independence
• Support onboarding, training, and mentorship of Navigator I staff
• Provide advanced knowledge of TANF, Tribal Child Care Assistance, and related eligibility requirements
• Develop and deliver participant and provider trainings on employment readiness, financial stability, and health and safety topics
• Assist with outreach planning, community partnerships, and program improvement initiatives

Qualifications

• High school diploma or GED required; Associate’s degree preferred
• Two or more years of related experience in social services, human services, workforce development, community relations, or program administration; equivalent experience considered
• Experience with case management, financial assistance programs, or supportive services preferred
• Strong communication, organizational, and relationship-building skills
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Intermediate to proficient Microsoft Office and database skills; experience with client management systems preferred

Work Schedule

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Our Values

KANA’s work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.

Life In Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska’s unique coastal lifestyle, outdoor recreation, and close-knit community.