Case Manager Supervisor - Adult Services

Community-Council-Health-Systems; Philadelphia (Philadelphia County); On-site; USD 57,000 - 62,000; Full time

Job summary

Community Council in Philadelphia is seeking a Case Manager Supervisor for Adult Services. The role leads targeted case management services, ensuring regulatory compliance and strong documentation to support consumer recovery and stability.

The position requires a Master’s degree in a related field, 3 years of direct mental health care experience, and 2 years of supervisory experience. A valid driver’s license is required.

Qualifications

• Master’s degree in social work, psychology, rehabilitation, counseling, education, or related field.
• Three (3) years of paid mental health direct care experience.
• Two (2) years of supervisory experience.
• Valid Driver's license.
• Experience with Credible is a plus.

Responsibilities

• Provide supervision and oversight to targeted case management staff and support professional development.
• Monitor compliance with mandated paperwork and regulatory standards.
• Track staff time sheets, expenses, and program resources.
• Develop relationships with internal and external service providers to ensure continuity of care.

Skills

Supervisory leadership

Regulatory compliance

Case management

Education

Master’s degree in social work, psychology, rehabilitation, counseling, education, or related field

Tools

Credible

Job description

Case Manager Supervisor - Adult Services

About the Organization Our services are designed to be holistic, geographically accessible, culturally sensitive, and coordinated with other related service systems, both formal and informal. Community Council has a long history of providing mental health services to Philadelphia residents and is one of the City of Philadelphia's original 12 Base Service Units. We provide a range of mental health and substance abuse direct services and case management. The organization has a diverse staff of 200 that deliver evidenced based services in a culturally competent manner.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

GENERAL OVERVIEW: The Case Manager Supervisor provides clinical and administrative supervision to staff delivering targeted case management services to adults with serious mental illness. The position ensures regulatory compliance, quality documentation, appropriate service delivery, and effective coordination of resources to support consumer recovery and stability

KEY RESPONSIBILITIES

Staff Supervision & Leadership

• Provide supervision and oversight to targeted case management staff.
• Conduct regular supervision meetings and support professional development.
• Provide direct service and on-call backup as necessary.

Compliance & Documentation Oversight

• Monitor case management records to ensure timely and accurate documentation.
• Ensure all mandated paperwork is completed in accordance with regulatory standards.
• Verify that required direct service contacts are completed.

Operational & Resource Management

• Monitor staff time sheets, expense reports, vehicle usage, transportation tokens, and other operational resources.
• Submit required reports and monitor service unit projections.
• Perform additional duties as assigned by the Program Manager.

Collaboration & Community Engagement

• Develop and maintain constructive relationships with internal and external service providers.
• Support coordination of services to ensure continuity of care for consumers.

Position Requirements

MINIMUM QUALIFICATIONS:

• Master’s degree in social work, psychology, rehabilitation, counseling, education, or related field
• Three (3) years of paid mental health direct care experience
• Two (2) years of supervisory experience
• Valid Driver's license
• A registered operable Automobile is preferred but not required for this position
• Experience with Credible a plus

Location

Community Council

Salary/Sign-on bonus 57000-62000

Full-Time

Category Case Management

Open Date 9/16/2026