Case Manager Supervisor

BHRAGS; New York (NY); On-site; USD 62,000 - 65,000; Full time

Job summary

TEC Industrial Inc in Brooklyn, NY is seeking a dedicated Case Manager to guide and support assigned caseworkers, manage caseloads, and ensure timely social service assessments. You will collaborate with the team to improve processes, ensure compliance, and coordinate services for clients as they pursue housing permanency and access to health care, job training, housing, and immigration services.

The role requires a 2-year degree or higher in Human Services with counseling experience, strong

Qualifications

• Bachelor’s degree or some college in Human Services or related field preferred.
• Counseling experience preferred.
• Experience with immigration and disenfranchised communities including LGBTQ+ and HIV-affected individuals.
• Comprehensive written and oral communication skills.
• Ability to work under pressure and respond to crisis or health/safety issues.
• Flexible with schedule as needed.
• Proficient with Microsoft Office applications.
• Fluent in English and Spanish preferred.

Responsibilities

• Participate in guidance, support, development, and intervention of assigned caseworkers.
• Create caseloads and review intake packets assigned to CM for completion.
• Improve processes, procedures, policies and ensure case managers’ compliance.
• Review intakes to ensure document compliance or timely processing of forms.
• Ensure clients’ social service assessments are completed within 48 hours of arrival.
• Gather information including medical, assessments, referrals, psychological, and social factors.
• Inspect case records for completeness and quality of plans.
• Participate in client case conferences and incident report follow-ups.
• Support caseworkers by providing resources for development and client services.
• May complete supervisory review notes when reviewing case files.
• May conduct initial assessments and biopsychosocial assessments.
• Carry a caseload as directed and ensure time/attendance policy compliance.
• Assist the Social Services Director with staff performance management.
• Conduct staff supervision and ensure attendance at required trainings.
• Meet with Director for regular supervision to improve department goals.
• Attend DHS training and external trainings as scheduled.
• Participate in social service meetings and other duties as assigned.

Skills

Counseling experience

Bilingual English/Spanish

Written and oral communication skills

Flexibility with schedule

Ability to work under pressure

Education

Bachelor’s degree or some college in Human Services or related field

Tools

Microsoft Office

Job description

• Location 130 3rd Street,Brooklyn, NY, 11231,United States
• Base Pay $62,000.00 - $65,000.00 / Year
• Employee Type FullTime
• Required Degree 2 Year Degree
• Manage Others Yes

Contact information

• Phone [phone]

Description

POSITION DUTIES AND RESPONSIBILITIES

• - Participate in the guidance, support, development, and intervention of assigned caseworkers.
• - Create caseloads and related duties. Review intake packet assigned to CM to complete.
• - Participates in improving processes, procedures, policies, and ensuring case managers’ compliance.
• - Review intakes to ensure compliance of documents or timely processing of all required forms and processes.
• - Ensure that clients’ social service assessment is completed within 48 hours of their arrival.
• - Ensure Case Managers obtain information including but not limited to medical, assessment referrals psychological, and social factors contributing to the situation.
• - Regularly inspects case records to evaluate the completeness and quality of plans.
• - Participate in client’s case conference and perform incident report follow-ups, as directed.
• - Support caseworkers by providing additional resources for professional development and client services.
• - May be required to complete supervisory review notes when reviewing case files.
• - May be required to conduct initial assessments, biopsychosocial assessments etc.
• - Required to carry a caseload as directed.
• - Ensures caseworkers compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of policy.
• - Assist the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos.
• - Conduct staff supervision in accordance with program and division policy.
• - Ensures that caseworkers have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors.
• - Meet with Director of Social Services and/or Program Director for regular schedule supervisions to improve department goals and objectives.
• - Attend all training issued by DHS to improve the delivery of services.
• - Attend external training as scheduled by the Director of Social Services or Program Director.
• - Participate and assist with facilitating social service meetings as directed.
• - All other duties assigned by the program administrator

Requirements

Job Requirement

• Bachelor’s degree or some college in Human Services or related field is preferred.
• Counseling experience preferred.
• Demonstrated sensitivity and experience with and/or knowledge of immigration and disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues.
• Must have comprehensive written and oral communication skills.
• Ability to work under pressure, able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
• Ability to be flexible with schedule as needed.
• Sound knowledge of computer system and/or Microsoft Office applications.
• Create ongoing activities to engage clients.
• Help participants develop skills such as communication and problem-solving.
• Plan, develop, and lead recreational activities for groups or individuals.
• Bilingual English/Spanish is preferred.
• Other certifications may be requested.

Under the direction of the Case Manager Supervisor, the Case Manager sets clear, measurable goals in an effort to work towards housing permanency. Case Managers empower residents to achieve their goals by creating a collaborative and supportive working relationship with clients based on empathy, accountability and trust. Case Managers provide information, referrals, and coordinate services such as: health care, job training, housing and immigration services among others. The Case Manager is responsible for developing strategies for engaging with residents and creating awareness about services in the community and developing a path to re-housing.