Case Manager - Streetwork Lower East Side

Safe Horizon; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Safe Horizon is seeking a dedicated professional to provide trauma-informed, client-centered services to homeless and street-involved youth in New York. The role includes intake, assessment, triage counseling, harm-reduction based interventions, crisis management, and advocacy with city agencies.

Responsibilities cover case management, group facilitation, and collaboration with internal and external service providers to secure housing, shelter options, and essential resources for clients.

Qualifications

• Experience in a social services setting.
• Personal street survival experience and understanding of its link to professional standards.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach.
• Intake and assessment for individuals seeking assistance.
• Crisis intervention and individual counseling.
• Advocacy for public assistance and entitlements with city agencies.
• Street outreach to homeless youth and escort to services.
• Maintain case records and prepare monthly/ quarterly reports.

Skills

Compassionate approach

Multi-tasking

Empathy

Clear communication

Genuine interest in youth

Education

Bachelor’s Degree in social services or related field

Tools

Computer skills

Job description

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Intake and assessment for individuals seeking assistance
• Triage counseling
• Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)
• Crisis intervention and individual counseling
• Perform reparative interventions as part of a harm reduction approach
• Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest)
• Providing information and counseling to homeless adolescents regarding shelter options
• Advocacy on behalf of clients for public assistance and entitlements with city agencies
• Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support
• Case management, preparation of case records, prepare monthly and quarterly statistical reports
• Mediation for internal conflicts
• Group facilitation and conducting of educational presentations on HIV/AIDS, risk reduction and topics related to sub-populations of homeless youth
• Street outreach to homeless and street involved young people, as assigned
• Escort homeless youth to appropriate services and provide transportation as part of case plan
• Serve as an advocate and liaison for clients negotiating the shelter system and other social service programs
• Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone.
• Participate at staff trainings, staff meetings and staff group process workshops
• Participate in weekly supervision

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Intake and assessment for individuals seeking assistance
• Triage counseling
• Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)
• Crisis intervention and individual counseling
• Milieu counseling
• Perform reparative interventions as part of a harm reduction approach
• Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest)
• Providing information and counseling to homeless adolescents regarding shelter options
• Advocacy on behalf of clients for public assistance and entitlements with city agencies
• Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support
• Case management, preparation of case records, prepare monthly and quarterly statistical reports
• Mediation for internal conflicts
• Group facilitation and conducting of educational presentations on HIV/AIDS, risk reduction and topics related to sub-populations of homeless youth
• Street outreach to homeless and street involved young people, as assigned
• Escort homeless youth to appropriate services and provide transportation as part of case plan
• Serve as an advocate and liaison for clients negotiating the shelter system and other social service programs
• Case conferencing
• Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone.
• Participate at staff trainings, staff meetings and staff group process workshops
• Participate in weekly supervision

Secondary Job Functions

• Petty Cash reconciliation
• Identification of new resources appropriate for population
• Provide wellness and recreational (engagement) activities
• Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers
• Manage events in the Drop-In Center, Monitor entrance to the program, oversee concrete support to clients, provide transportation to NYC Runaway and Homeless Youth Programs and/or oversee meal preparation

Interacts With

• All Streetwork program sites and staff
• All internal Safe Horizon programs and departments that can comprehensively support the client and case plan
• All external agencies and organizations that can provide appropriate services to the client

Qualifications

• Experience working in a social services setting, OR
• Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities. Deep understanding of the relationship between personal experience and professional standards.

Desirable

• At least 1 year working with the homeless population, youth, or harm reduction
• Bachelor’s Degree in social services, creative arts, liberal studies or any field related to working with youth/ or High School Diploma and a minimum of five (5) years experience working with at-risk youth.

Knowledge And Skills

Required

• Compassionate approach to others and openness to new ideas
• Dynamic energy, able to multi-task and negotiate multiple demands on attention
• Non-judgmental approach and ability to empathize with others
• Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills
• Genuine interest in working with disenfranchised youth and young adults

Desirable

• Understanding of harm reduction perspective
• Demonstrate the ability to work independently

Other

• Basic understanding of computer, and systems for managing case records

ADA/EEO/OSHA Statement

Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.

If hired, I agree to abide byall ofSafe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, PeaceCorpsand other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal

Hiring Range

$ 23.36 to $26.28 per hour

Full-time Hours

35 Hours per week

Full-time Benefits

Paid time-off, Medical, Dental, Vision, and Life Insurance, 403(b) Retirement Plan, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center