Client Services Specialist - Domestic Violence Shelter, Rose

Safe Horizon; New York (NY); Presencial; USD 31.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation Time

Paid Sick Time

Medical

403(b) Retirement Plan

Life Insurance

Commuter Benefits Program

Tuition Assistance Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Descripción de la vacante

Safe Horizon in New York seeks a Shelter Worker to apply trauma-informed, client-centered practices. You will conduct emergency shelter intakes, assess safety, and coordinate risk management during placements.

The role requires neutral communication and active crisis intervention with residents and families. Additional duties include trainings on self-care, organizing client activities, donor interaction, and supporting admissions, discharges, and documentation in CMS systems.

Formación

• High School Diploma or GED and two years relevant experience.
• Basic computer skills necessary.
• Certifications within 3 months of employment for fire safety and related areas.

Responsabilidades

• Learn and integrate a trauma-informed, client-centered approach.
• Conduct emergency shelter intakes for site vacancies.
• Assess immediate safety needs and develop risk management plans.
• Provide crisis intervention and de-escalation support.
• Participate in trainings on self-care and vicarious trauma.
• Sort and organize donations and assist with client needs referrals.
• Assist with admissions, discharges, and discharge paperwork.
• Maintain logs and CMS entries accurately and timely.

Educación

High School Diploma/GED

Descripción del empleo

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
• Using neutral and non-judgmental language when responding to the needs and requests of clients;
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;
• Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
• Plan, implement and/or research self-care and other social activities for clients and their children;
• Actively participate in donor tours and help with special client events and holiday parties;
• Conduct regular health and safety facility checks;
• Understand and follow emergency procedures, including fire procedures;
• Sort and organize donations of food, clothing, or items/projects as assigned;
• Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
• During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;
• Provide referrals for clients following their initial Case Management session;
• Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;
• Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
• Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;
• Provide childcare as requested by clients or staff in accordance with written policies;
• Provide client accompaniment to important appointments when requested;
• Assist with admission and discharge of clients.This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management;
• Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
• Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
• Using neutral and non-judgmental language when responding to the needs and requests of clients;
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;
• Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
• Plan, implement and/or research self-care and other social activities for clients and their children;
• Actively participate in donor tours and help with special client events and holiday parties;
• Conduct regular health and safety facility checks;
• Understand and follow emergency procedures, including fire procedures;
• Sort and organize donations of food, clothing, or items/projects as assigned;
• Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
• During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;
• Provide referrals for clients following their initial Case Management session;
• Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;
• Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
• Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;
• Provide childcare as requested by clients or staff in accordance with written policies;
• Provide client accompaniment to important appointments when requested;
• Assist with admission and discharge of clients.This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management;
• Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
• Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.

Qualifications/Certification Requirements

• High School Diploma/GED and two years relevant experience.
• Basic computer skills necessary.
• Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Know Your Rights: Workplace discrimination is illegal.

Hiring Range:

$22.81 - 23.96 Hourly

Full-time Hours:

35 Hours per week

Full-time Benefits:

Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center