Case Manager (Social Services)

Placements24; Windsor Park (TN); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Supportive supervision

Job summary

Placements24 in East London (Eastern Cape) is seeking a highly organized Case Manager to support individuals and families facing complex social challenges. This hybrid role mixes fieldwork in the East London community with remote planning tasks.

You will assess needs, develop intervention plans, connect clients to resources, advocate for rights, and document progress, with a focus on ethical practice and confidentiality.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• 2–3 years of case management or social services experience.
• Knowledge of welfare systems, resources, and relevant laws.
• Strong assessment, planning, and problem-solving skills.
• Excellent interpersonal, communication, and listening abilities.
• Ability to work independently in a hybrid role.
• Proficiency with case management software and MS Office.
• Valid driver's license and vehicle for community work.

Responsibilities

• Assess client needs and develop individualized case plans with goals and timelines.
• Link clients to community resources and coordinate services.
• Provide ongoing support, monitoring, and follow-up.
• Advocate for clients' rights and access to services.
• Maintain confidential client records and notes.
• Collaborate with professionals and agencies for coordinated care.
• Respond to crises and provide referrals as needed.
• Prepare reports for funding bodies and internal reviews.
• Monitor program effectiveness and contribute to improvements.

Skills

Client advocacy

Interpersonal communication

Active listening

Planning and organizing

Education

Bachelor's degree in Social Work

Certification in Case Management (preferred)

Tools

Case management software

Job description

About the Role

Our client, a prominent social services agency, is seeking a highly organised and dedicated Case Manager to join their team in East London, Eastern Cape . This critical role involves providing comprehensive support and guidance to individuals and families navigating complex social challenges. You will be responsible for assessing client needs, developing intervention plans, coordinating access to resources, and advocating for their rights and well-being. This position operates on a hybrid model, blending essential fieldwork within the East London community with remote administrative and planning tasks. The ideal candidate is passionate about social justice and possesses strong client advocacy skills.

Key Responsibilities

• Conduct thorough assessments of client needs, identifying social, economic, and health-related challenges.
• Develop and implement individualised case management plans with clear goals and timelines.
• Connect clients with appropriate community resources, services, and support networks.
• Provide ongoing support, monitoring, and follow-up to ensure clients achieve their goals.
• Advocate for clients' rights and access to services within various systems.
• Maintain accurate, confidential, and up-to-date client records and case notes.
• Collaborate with other professionals, agencies, and stakeholders to coordinate comprehensive care.
• Respond to client crises and provide immediate support or referrals as needed.
• Prepare reports and documentation for funding bodies, legal requirements, and internal reviews.
• Continuously evaluate program effectiveness and contribute to service improvement initiatives.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2-3 years of experience in case management or social services delivery, preferably in the East London area.
• Strong understanding of social welfare systems, community resources, and relevant legislation.
• Excellent assessment, planning, and problem-solving skills.
• Exceptional interpersonal, communication, and active listening abilities.
• Demonstrated experience in client advocacy and navigating complex service systems.
• Ability to manage a caseload effectively and work independently within a hybrid framework.
• Proficiency in using case management software and standard office applications.
• A valid driver's license and access to a reliable vehicle for community-based work in the Eastern Cape .
• Commitment to ethical practice and confidentiality.

Benefits

This hybrid role offers a competitive salary and the profound satisfaction of making a tangible difference in the lives of individuals and families in East London . Our client provides robust opportunities for professional development, ongoing training, and supportive supervision. You will benefit from a collaborative team environment and the flexibility of a hybrid work model, allowing for a healthy work-life balance. Join an organisation dedicated to empowering vulnerable populations and contributing to positive social change within the Eastern Cape . This is an excellent opportunity for a committed professional to build a rewarding career in social services.