Case Manager- Social Services

National Legal Aid & Defender Association; Los Angeles (CA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Neighborhood Legal Services of Los Angeles County (NLSLA) seeks a full-time, temporary Case Manager to support a Douglas Foundation‑funded initiative expanding access to domestic violence, legal, and social‑service resources for low‑income community members in the Antelope Valley and surrounding LA County.

The role involves outreach, referrals, and collaboration with social workers, attorneys, advocates, colleges, and community partners, with regular travel required and a hybrid on-site/remote

Responsibilities

• Conduct client intakes, screenings, and needs assessments and identify appropriate resources (legal, social-service, public-benefit, DV, housing).
• Provide short‑term case management, resource navigation, referrals, and follow‑up to connect clients with services.
• Plan, coordinate, and staff Douglas Foundation‑funded community workshops, clinics, outreach events, and resource tables.
• Support outreach for workshops addressing domestic violence, housing rights, family-law resources, and related needs.
• Develop and maintain partnerships with community colleges, CalWORKs programs, and community-based organizations.
• Provide information and referrals before/after workshops and coordinate warm handoffs to legal and social services teams.

Job description

Position Description

Change Lives and Transform Communities – Join Our Social Services Team!

Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 175,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change, and we’re looking for passionate individuals to help us fight for justice.

We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.

About The Role

NLSLA is seeking a full-time, temporary Case Manager to support a Douglas Foundation-funded initiative focused on expanding access to domestic violence, legal, and social-service resources for low‑income community members, including CalWORKs students and families in the Antelope Valley and other targeted Los Angeles County communities. The Case Manager will help develop and implement community-based outreach, workshops, clinics, and referral pathways; provide short‑term case management and resource navigation; and work closely with NLSLA social workers, attorneys, advocates, community colleges, and community‑based organizations to connect participants to appropriate services. This position requires regular travel to the Antelope Valley to provide services, conduct community outreach, participate in community events, and support workshops and clinics at partner locations.

In this role, you will report to the Supervisor of Social Services. This position is non‑exempt and temporary.

What You’ll Do

• Conduct client intakes, screenings, and needs assessments and identify appropriate legal, social‑service, public‑benefit, domestic violence, housing, and community resources.
• Provide short‑term case management, resource navigation, referrals, and follow‑up to help clients successfully connect with outside agencies and NLSLA services.
• Assist with planning, coordinating, and staffing Douglas Foundation‑funded community workshops, clinics, outreach events, and resource tables.
• Support outreach and recruitment for workshops addressing topics such as domestic violence and healthy relationships, domestic violence restraining orders, housing rights, custody and family‑law resources, employment rights, traffic‑related legal issues, and other identified community needs.
• Develop and maintain relationships with community colleges, CalWORKs programs, community‑based organizations, and other referral partners, with an emphasis on outreach in the Antelope Valley.
• Provide information and referrals to participants before and after workshops and coordinate warm handoffs to NLSLA legal and social services teams when appropriate.
• Assist clients with completing applications, gathering documents, making appointments, and addressing barriers that may prevent successful linkage to services.
• Maintain accurate and timely case notes, outreach records, referral information, service data, attendance records, and other documentation required for program and grant reporting.
• Track participant engagement and follow‑up outcomes and assist with compiling information needed to evaluate program reach and services.
• Participate in interdisciplinary case consultation and coordinate with NLSLA social workers, attorneys, advocates, interns, and program staff.
• Provide culturally responsive, trauma‑informed, and client‑centered support to individuals and families from diverse backgrounds.
• Regular travel to the Antelope Valley is required to conduct outreach, attend community events, facilitate workshops and clinics, meet with community partners, and provide client services. Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.
• Performs other duties as assigned reasonably related to the position and generally within the same level and classification as core responsibilities.
• This position is designated as hybrid. Employees are required to work on‑site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in‑office days may be set by the department or manager to support team collaboration and organizational priorities. Any out‑of‑state work is prohibited unless prior approval is obtained from HR.