Care Center Representative - Remote - 1ST SHIFT ONLY

Valued Relationships, Inc.; Ohio; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Paid parental leave

Disability coverage

Tuition reimbursement

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. This fully remote role starts at $15/hour and requires weekend availability with 1st shift options.

You will handle emergency and non-emergency calls, document interactions, and maintain confidentiality across multiple systems. The ideal candidate has 0–1 year in customer service, strong communication skills, and the ability to work independently in a

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred, especially in healthcare or contact centers.
• Must be able to work weekends, overtime and flexible hours as needed.
• Remote work requires reliable internet and home workspace.
• Able to sit at a computer with headset and handle high call volume.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms with empathy.
• Record call details and messages in real-time into a database.
• Verify and update customer information to ensure accuracy.
• Troubleshoot alarm systems and report issues for timely maintenance.

Skills

Customer service

Oral & written communication

Calm under pressure

Self-motivated

Multi-screen navigation

Typing speed 35 WPM

CRM software familiarity

Microsoft Office suite (Word, Excel,  

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: November 30th, 2026
Shifts Available: 1ST SHIFT ONLY (includes one required weekend day)
Compensation: Starting at $15/hr
Fully Remote Role

As a Care Center Representative, you will:

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

The ideal candidate will bring

Soft Skills:

• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high-pressure situations.
• A self-motivated attitude with the ability to work independently and collaboratively.

Technical Skills:

• Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems (preferred).
• Ability to toggle between multiple screens and systems efficiently.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements Able to sit at and work on a computer with headset for periods of time Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves Ability to speak, hear and see for the assigned work day Repetitive key stroke/data entry for the assigned work day Minimal ambulating Ability to answer a high volume of calls up to 100+ calls per day

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be eligible for this role you must live in the following states:

• Alabama
• Arkansas
• Florida
• Georgia
• Indiana
• Idaho
• Iowa
• Kansas
• Kentucky
• Louisiana
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Mexico
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• West Virginia
• Wisconsin
• Wyoming

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days depending on the type of role, the number of roles, and the number of applications received.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.