Customer Service Representative - Remote, WV

Modivcare; North Charleston (WV); Teletrabalho; USD 14 000 - 20 000; Tempo integral

Resumo da oferta

Modivcare is seeking a Customer Service Representative in West Virginia to serve as the first point of contact for members, resolving questions and coordinating transportation services. This role requires handling high call volumes in a remote setting, with training and a 12.50 USD/hour pay rate.

Candidates should have strong customer service skills and be able to type 35+ WPM. Responsibilities include scheduling, documenting interactions, and maintaining accurate trip data while supporting a

Qualificações

• High school diploma preferred.
• 0–2 years in contact center or high-volume customer service.
• Able to type at least 35 words per minute.
• Strong customer service and interpersonal skills.

Responsabilidades

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document customer interactions accurately.
• Attend required meetings and follow company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Conhecimentos

Customer service

Typing 35 wpm

Teamwork

Communication

Formação académica

High School Diploma

Descrição da oferta de emprego

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!MUST LIVE IN WEST VIRGINIARequired Start date: 12/8/2026Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.Work from Home RequirementsHigh-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)Ability to directly hardwire to modemDedicated work area separated from other living spaces to ensure privacy of sensitive informationAbility to attend 100% of training and be on camera for the first 30 days of employmentThis role…Assists customers with transportation questions and concernsSchedules, modifies, and cancels reservations as requestedObtains and documents details of customer complaints and concernsEnsures all relevant customer information is accurately documentedAttends required meetings and adheres to company policies and proceduresMaintains acceptable attendance and punctuality standardsEnsures accurate trip data entry and documentationMaintains a polite, professional, and courteous demeanor at all timesDemonstrates commitment to producing high-quality workRefers unresolved customer grievances to appropriate departments for further investigation and resolutionPromotes a positive and collaborative working environmentSupports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverageParticipates in additional projects or duties as assignedWe are interested in speaking with individuals with the following…High School Diploma preferred0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experienceExcellent customer service and interpersonal skills with the ability to work independently and as part of a teamAbility to quickly learn new technology and processes. Understand and follow complex instructionsAbility to accurately type at least 35 words per minutePay Rate- $12.50/hrThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post -Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]