Case Manager (Service Coordinator)

Service, Inc. of Illinois; Prince Frederick (MD); On-site; USD 64,395 - 79,861; Full time

Benefits offered by this job

Travel reimbursement

Quarterly bonus potential

Tuition reimbursement

Medical/dental/vision insurance

Employer-paid disability and life

403(b) match

Annual leave

Sick leave

Holiday pay

Extensive paid training

Equipment (laptop & cell phone)

Job summary

Service Coordination, Inc. is seeking Service Coordinators to provide case management for individuals with intellectual and developmental disabilities, building positive relationships with people and their support teams.

Position focuses on developing and monitoring Person-Centered Plans (PCPs), advocating for services, and coordinating resources to meet state-mandated standards. Priorexperience with developmental disabilities is preferred.

Qualifications

• Bachelor’s degree in a human services field, or a non-human services degree with two years of human services experience.
• Experience working with people with developmental disabilities is preferred.

Responsibilities

• Advocate for individuals, provide resource information, and educate them to increase self-determination.
• Educate individuals and families on coordinating and advocating for services.
• Encourage empowerment and independence; teach principles of self-determination.
• Collect information for DDA eligibility, determine priority, and develop PCPs.
• Plan, facilitate, and update PCPs; document service needs and outcomes.
• Coordinate resources and services to achieve PCP outcomes; share information with team members.
• Monitor PCPs; conduct on-site visits, track progress, and submit required reports (e.g., RECON, AIR).
• Adhere to SCI policies, HIPAA, and confidentiality; collaborate with colleagues and participate in meetings and trainings.
• Meet performance benchmarks and maintain HIPAA records securely; use tracking/time management tools.
• Demonstrate customer focus, interpersonal savvy, integrity, and adaptability; uphold organizational values.

Education

Bachelor’s degree in a human services field, or a non-human services degree with two years of human services experience

Job description

Overview

Job Category: Coordination of Community Service (CCS)

Requisition Number: CASEM005051

Location: Prince Frederick, MD, USA. Travel Required: Yes

Description

Service Coordination, Inc. is seeking Service Coordinators who are passionate about serving their community and helping underserved individuals. We value dedication to care for others and a team-focused mindset.

Why join SCI? We offer competitive pay with a base salary range of $64,395–$79,861, reimbursement for travel, quarterly bonus potential, a generous benefits package (tuition reimbursement, medical/dental/vision, employer-paid disability and life insurance, 403(b) match, annual leave, sick leave, and holiday pay), extensive paid training, and equipment provided (laptop and cell phone). Our leadership facilitates open communication through monthly Town Halls and Annual Reviews.

SCI has a long-standing mission to care for our team, our community, and the people we support. We provide quality case management and related services, helping individuals understand options and connecting them to community resources with dignity and respect.

Position Summary: Provide Case Management services to individuals with intellectual and/or developmental disabilities. Develop positive working relationships with individuals, their support teams, and external stakeholders. Implement and monitor Person-Centered Plans (PCPs) and ensure services meet state-mandated standards. Identify ongoing supports and assist individuals in accessing resources.

Responsibilities

1. Advocate for individuals, provide resource information, and educate them to increase self-determination.
2. Educate individuals and families on coordinating and advocating for services.
3. Encourage empowerment and independence; teach principles of self-determination.
4. Collect information for DDA eligibility, determine priority, and develop PCPs.
5. Plan, facilitate, and update PCPs; document service needs and outcomes.
6. Coordinate resources and services to achieve PCP outcomes; share information with team members.
7. Monitor PCPs; conduct on-site visits, track progress, and submit required reports (e.g., RECON, AIR).
8. Adhere to SCI policies, HIPAA, and confidentiality; collaborate with colleagues and participate in meetings and trainings.
9. Meet performance benchmarks and maintain HIPAA records securely; use tracking/time management tools.
10. Demonstrate customer focus, interpersonal savvy, integrity, and adaptability; uphold organizational values.

Qualifications

• Bachelor’s degree in a human services field, or a non-human services degree with two years of human services experience.
• Experience working with people with developmental disabilities is preferred.

Physical Demands

Standard office environment. Ability to operate a computer and mobile devices. Ability to travel and visit individuals in various settings. May require lifting 10–25 pounds periodically.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is subject to change.

Equal Opportunity and Accommodations

SCI is an equal opportunity employer and provides reasonable accommodations in accordance with law. For accommodation requests, contact the appropriate SCI representative. This position requires a 9-Panel Drug Screening within 48 hours after an offer of employment. SCI does not sponsor immigration visas for this role.