Case Manager (Service Coordinator)

Service Coordination Inc; Ellicott City (MD); On-site; USD 64,395 - 79,861; Full time

Benefits offered by this job

Competitive salary

Tuition reimbursement program

Student loan repayment program

Medical, dental and vision plans

Employer-paid disability and life insurance

Generous leave policies

Extensive paid training

Employer-provided laptop and cell phone

Job summary

A community-focused service provider in Ellicott City is seeking a Service Coordinator to provide case management services to individuals with disabilities and complex needs. This role emphasizes advocacy, resource coordination, and individual empowerment in a supportive environment. The ideal candidate will have a Bachelor's degree in a relevant field and experience with developmental disabilities. Competitive benefits and a commitment to community service are offered.

Qualifications

• Bachelor's degree from an accredited program in a human services field or two years of experience.
• Experience working with people with developmental disabilities is preferred.

Responsibilities

• Provide case management services to individuals with disabilities and complex needs.
• Establish and monitor Person-Centered Plans to meet individual outcomes.
• Advocate for individuals and educate them on available resources.

Skills

Advocacy

Resource coordination

Effective communication

Team collaboration

Customer focus

Education

Bachelor's degree in a human services field

Bachelor's degree in a non-human services field with 2 years relevant experience

Job description

Looking for a job working in your community and advocating for those underserved individuals? See below!!

Service Coordination, Inc. (SCI) is looking for Service Coordinators with a passion to serve and work within your community – people who love what they do and who are ready to finally be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• We offer competitive pay, with a base salary range of $64,395-$79,861, determined based on education, relevant case management experience and relevant certifications
• We reimburse for all travel and offer a quarterly bonus potential
• Generous Team Member Referral Program
• Excellent benefits, including a tuition reimbursement program, a student loan repayment program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay
• Extensive paid training and employer-provided laptop and cell phone
• Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews

Our roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, our community and the people that we support. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Even during the COVID-19 shutdown, our Service Coordinators didn’t miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. Does this sound like you? Send us your resume for review! We’d love to see what you bring to the table!

Apply Based On Your County

• By working in the County you live in you will have a better understanding of the need, concerns and resources in the community, which can help you to provide better service to the people you are supporting.
• Working within the County you live in will ensure that you are able to meet the expectations of the position. For example, our Case Managers are responsible for billing roughly 75% of their worked time and, travel time, while it is worked and paid time, is not a billable activity. Therefore, traveling too far to support the people on your caseload will inhibit your ability to meet the expectations of the position.
• You will be eligible for mileage reimbursement at the federal rate.

SCI Summary

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

Position Summary

Provide Case Management services to individuals who have an intellectual or developmental disability. Primary objectives of this position include establishing positive working relationships through a solution-based approach, routinely exploring options, areas of interest and preferences for each person served, establishing and monitoring an annual Person-Centered Plan (PCP) that identifies outcomes, outlines required support, and ensures ongoing services and continuous evaluation of service quality. Meet state-mandated requirements for all duties of the Service Coordinator role and ensure that the services provided meet state-mandated standards.

SCI Team Member Expectations

All SCI Team Members are expected to: ensure services follow the organization’s mission, core values and policies; follow HIPAA and confidentiality procedures; collaborate with peers, leadership and support areas; actively participate in meetings and trainings; maintain compliance with federal, state and local employment laws; follow person-centered planning principles; and foster a culture that values diversity.

Essential Duties

• Advocate on behalf of individuals, provide resource information and educate them to become more self-determined.
• Provide education to individuals and their families, and on how to coordinate and advocate for services.
• Encourage individuals to empower themselves and achieve optimal independence.
• Educate individuals on self-determination principles.
• Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
• Meet with individuals and/or family to obtain information and relevant documentation.
• Complete a Comprehensive Assessment (CA) and plan for, update and develop Person Centered Plans (PCPs).
• Engage in person-centered planning process, develop and write PCPs in collaboration with the individual, conduct PCP preparations and write the Self-Directed Plan.
• Research, identify, refer, and coordinate resources and services to achieve PCP outcomes; share resources with team members.
• Travel to meet with support staff, provide information, make referrals, and assist individuals; help with transitions.
• Complete required paperwork, follow up for waivers, identify services for individuals in state facilities and those with forensic involvement, monitor PCPs and conduct follow-up activities.
• Conduct on-site visits, timely contacts, obtain information on progress, submit Recertification of Need (RECON), identify new medical and health services.
• Submit recommendations for new DDA priority category, complete Agency Investigation Report (AIR), reapply for necessary programs or services.
• Communicate with providers regarding resolution of concerns, oversee documentation for medical assistance, adhere to SCI policies and procedures.
• Meet performance utilization benchmark, maintain HIPAA records, and utilize tracking and time management tools.

Required Competencies

• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups.
• Instills Trust – Gains confidence and trust through honesty, integrity, and authenticity.
• Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications.
• Ensures Accountability – Holds self and others accountable to meet commitments.
• Values Differences – Recognizes the value of diverse perspectives and cultures.
• Resourcefulness – Secures and deploys resources effectively and efficiently.
• Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.

Education Requirements

• A bachelor's degree from an accredited program in a human services field; OR
• A bachelor’s degree in a non-human services field, with two years of experience in a human services field.

Experience Preferred

Experience working with people with developmental disabilities.

Physical Demands

Generally presents a standard office environment. Must remain stationary >95% of the time, operate computer equipment, and occasionally move office equipment weighing 10-25 pounds. Vision requirements include close vision. Ability to operate a motor vehicle. Frequent communication with others required.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Drug Screening

All positions require the completion and passing of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment. A 9‑Panel Drug Screening tests for illegal drugs within the State of Maryland.

Equal Opportunity Employer

SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [e-mail] or 410‑218‑5581.

Immigration

SCI does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

Disclaimer

The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.