Case Manager - Residential Services

The Salvation Army USA Central Territory; Kansas City (KS); On-site; USD 38,000 - 56,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a dedicated case manager to assist clients in securing community resources and services. The role emphasizes confidential assessment, documentation, and referrals to support self-sufficiency, with duties including paperwork, weekly reviews, and client orientation.

Responsibilities include interviews, status assessments across multiple domains, and coordination of transportation and reports.

Qualifications

• Bachelor degree in Social Work from an accredited university, or related field.
• One year of case management experience.
• First Aid and CPR certification, or ability to obtain within 90 days.

Responsibilities

• Interview clients to assess level of need and develop action plans.
• Assess psychological, emotional, medical, financial, social, and spiritual status.
• Complete paperwork and submit for weekly review.
• Orient clients to program rules, rights and policies within 48 hours.
• Attend and facilitate weekly house meetings as needed.
• Maintain confidential client files and document progress daily.
• Provide transportation to appointments as needed and report data as directed.
• Stay informed on community resources to support referrals.

Skills

Confidentiality

Interpersonal skills

Professionalism

Problem solving

Sound judgment

Microsoft Office

Education

Bachelor degree in Social Work

Tools

Microsoft Office

Job description

Job Objective

Assist clients in finding community resources and services to meet their identified needs as they move towards self-sufficiency.

Essential Functions

• Conduct interviews with potential clients to determine the level of need
• Provide assessment of client's psychological, emotional, medical, financial, spiritual and substance abuse status
• Complete all necessary paperwork and submit to program manager for weekly review
• Complete client's orientation paperwork within 48 hours of admission to show that they have been introduced to all program rules, policies and client rights
• Attend weekly house meetings and facilitate when needed
• Monitor client activities to provide a safe environment that is substance abuse and alcohol free
• Address appropriate program problems as needs arise, informing chain of command of same
• Document all client sessions and client incidents, and submit to program manager
• Maintain individual client case files as assigned, documenting client progress by end of work day
• Provide transportation to clients going to various appointments as needed
• Provide reports and statistical information as directed
• Be aware of current trends and resources available in order to provide comprehensive services and referrals for clients

Minimum Qualifications

Education: Minimum Bachelor degree in Social Work from an acc redited university or a related human service field of study; relevant experience in lieu of education requirement will be considered.

Experience: One year of case management experience

Certifications/Licenses: First Aid and CPR certification; if not certified, must be able to obtain certification within 90 days of hire date

Skills/Abilities:

• Supportive of Salvation Army mission statement, policies and procedures
• Ability to maintain appropriate confidentiality including 42 C.F.R. Part 2 and HIPPA standards and procedures
• Good interpersonal skills
• Ability to relate positively and maintain professionalism through leadership and example, while establishing positive relationships with a diverse population
• Problem solving and conflict resolution skills
• Ability to use sound judgment and reasoning
• Ability to use Microsoft Office software programs

Supervisor Responsibility

None

Physical Requirements

Include speaking, hearing and vision; standing, bending, squatting and walking; sitting for extended periods of time; manual dexterity; lifting, pulling and pushing materials up to 50 lbs.

Travel

None

Driving

May be required to transport clients to and from appointments and meetings

Working Conditions

Work is performed in a typical office environment; may require some week end and evening work

Religious Considerations

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Statement

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.