Case Manager

tsainternal; Mount Pleasant (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Hearing benefits

Flexible spending accounts

AFLAC

Voluntary life insurance

Disability insurance

Pet Insurance

403(b) retirement savings plan

Employee discounts

Paid time off

Job summary

The Salvation Army is seeking a Case Manager to provide relational support to low-income clients, track case status, and help participants move toward family sufficiency. You will coordinate referrals, document progress, and maintain ethical standards in service delivery.

Responsibilities include collaborating with community partners, managing case plans, and ensuring confidentiality. A Bachelor’s degree and 2+ years in case management are preferred.

Qualifications

• Bachelor's degree or equivalent with knowledge in social services.
• Minimum 2 years of applicant interview or case management experience.
• Experience with program target population preferred.

Responsibilities

• Direct case management support and goal tracking for participants.
• Develop case plans, coordinate referrals, and monitor progress.
• Maintain partnerships with community agencies and ensure releases of information.
• Document case records using electronic databases per protocol.
• Engage in ongoing training and contribute to reports.

Skills

Ethics awareness

Professional boundaries

Confidentiality

Safe From Harm training

Cultural awareness

Caseworker Certification program

Education

Bachelor's degree in social work/psychology/sociology or related field

2+ years case management experience

Experience with target population (preferred)

Tools

Microsoft Office 365

Teams & SharePoint

SIMS (ServicePoint)

Driver’s license & MVR check

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through community and agency educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 or more years of applicant interview or case management experience
• Experience working with program target population (preferred)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Basic knowledge of Teams and Sharepoint
• Proficient in SIMS (ServicePoint) software within 90 days
• Willingness to learn new software as needed

Certificates and Licenses:

• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed

Benefits:

• Health Care Benefits which include:
  • Medical
  • Dental
  • Vision
  • Hearing
  • Flexible spending accounts
  • AFLAC
  • Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
  • Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
  • Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
    • Up to (6) earned sick days per year may be used as discretionary days.
  • Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
  • The accrual rate is based upon years of service and approved hours worked.
  • You will receive up to 2 personal days per year based on date of hire.
  • Birthday off with pay.
  • Paid holidays are effective immediately.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.