Case Manager - REACH

First Step House; Salt Lake City (UT); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

PTO with benefits

15 paid holidays

401(k) with match

Merit increases and bonuses

Medical, dental, vision, and life ins.

Job summary

First Step House in Salt Lake City, Utah, is seeking a full-time REACH Case Manager to support individuals involved in the criminal justice system as they pursue recovery and stability.

You will conduct client assessments, develop personalized plans, coordinate housing, employment, education, and healthcare, and collaborate with clinical teams and community partners to help clients move forward toward lasting change.

Qualifications

• Bachelor's degree in social work or a related field.
• Experience in leadership or supervision preferred.
• Strong communication, organization, and collaboration skills.
• Ability to build trusting relationships with individuals facing complex challenges.
• Commitment to helping people develop stability, independence, and a meaningful path forward.

Responsibilities

• Build relationships and support progress: Complete client assessments, develop individualized case management plans, and meet regularly with clients to review goals and progress.
• Promote stability and independence: Help clients find and maintain safe, affordable housing; develop employment and career plans; access education and healthcare; create budgets; and strengthen essential life skills.
• Provide hands-on case management: Maintain a caseload of 50+ clients, including providing housing-related case management and support to individuals experiencing homelessness.
• Teach and encourage growth: Facilitate life-skills and psychoeducational classes that address criminogenic risk factors and support positive decision-making.
• Connect clients with resources: Build relationships with community partners and coordinate access to employment services, education, healthcare, housing, and other support programs.
• Collaborate across teams: Work closely with counselors, case workers, clinical staff, legal partners, and outside agencies to coordinate services and support client success.
• Coordinate recovery support services: Manage the client voucher program and help individuals access resources that reinforce their recovery goals.
• Maintain accurate documentation: Complete case notes, client updates, billing information, treatment-related documentation, and required reports accurately and on time.
• Support program outcomes: Track data, prepare reports for funding sources, and use databases and software such as UWITS, Microsoft Word, and Excel.
• Protect client privacy: Obtain appropriate releases of information and follow HIPAA and applicable confidentiality requirements.
• Contribute to program success: Assist with hiring as needed, coordinate with community partners, and participate in regular supervision and performance discussions.

Skills

Strong communication

Organizational skills

Collaborative teamwork

Relationship building

Education

Bachelor's degree in social work or related field

Tools

UWITS

Microsoft Word

Excel

Job description

• 660 South 200 East, Salt Lake City, UT, USA

First Step House | Salt Lake City, Utah | Full-Time

Make a difference. Build meaningful connections. Help people move forward.

First Step House is hiring a full-time REACH Case Manager in Salt Lake City, Utah!

At First Step House, "We help people build lives of meaning, purpose, and recovery." If you're passionate about helping people overcome barriers, build stability, and create a path toward a better future, we'd love to meet you!

The REACH program supports individuals involved in the criminal justice system who are at high risk for recidivism and experiencing moderate to severe substance use disorders. As a REACH Case Manager, you'll help clients build the skills, connections, and stability they need to move forward in recovery and in life.

This is an opportunity to make a real impact through hands‑on case management, resource coordination, and collaboration with clinical teams, legal partners, and community organizations. You'll help clients work toward goals related to housing, employment, education, relationships, and independent living while supporting long‑term success for individuals and families.

Enjoy meaningful work without the traditional 40‑hour workweek!

• Pay: $47,280.72 annually
• Workweek: Standardized 36 hours

Why Join First Step House?

We believe supporting our employees is just as important as supporting the people we serve. Our full‑time benefits include:

• Robust paid time off, with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) with employer matching
• Opportunity for annual merit increases and bonuses
• Medical, dental, vision, and life insurance

What You'll Do

As a REACH Case Manager, you'll help clients identify their goals, overcome barriers, and connect with resources that support lasting change. Responsibilities include:

• Build relationships and support progress: Complete client assessments, develop individualized case management plans, and meet regularly with clients to review goals and progress.
• Promote stability and independence: Help clients find and maintain safe, affordable housing; develop employment and career plans; access education and healthcare; create budgets; and strengthen essential life skills.
• Provide hands‑on case management: Maintain a caseload of 50+ clients, including providing housing‑related case management and support to individuals experiencing homelessness.
• Teach and encourage growth: Facilitate life‑skills and psychoeducational classes that address criminogenic risk factors and support positive decision‑making.
• Connect clients with resources: Build relationships with community partners and coordinate access to employment services, education, healthcare, housing, and other support programs.
• Collaborate across teams: Work closely with counselors, case workers, clinical staff, legal partners, and outside agencies to coordinate services and support client success.
• Coordinate recovery support services: Manage the client voucher program and help individuals access resources that reinforce their recovery goals.
• Maintain accurate documentation: Complete case notes, client updates, billing information, treatment‑related documentation, and required reports accurately and on time.
• Support program outcomes: Track data, prepare reports for funding sources, and use databases and software such as UWITS, Microsoft Word, and Excel.
• Protect client privacy: Obtain appropriate releases of information and follow HIPAA and applicable confidentiality requirements.
• Contribute to program success: Assist with hiring as needed, coordinate with community partners, and participate in regular supervision and performance discussions.

What We're Looking For

• Preferred: Bachelor's degree in social work or a related field.
• Preferred: Experience with leadership or supervision.
• Strong communication, organization, and collaboration skills.
• Ability to build trusting relationships with individuals facing complex challenges.
• A commitment to helping people develop stability, independence, and a meaningful path forward.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.