Case Manager, Permanent Supportive Housing (6699)

Mercy House, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 3,306,000 - 3,582,000; Full time

Benefits offered by this job

Flexible medical coverage options

Voluntary dental, vision, life, and/or

Voluntary hospital insurance

Paid Time Off (Vacation + Sick Pay)

Flexible Spending Account

Employee Assistance Program

403(b) savings plan with up to 3%"},{

Job summary

Mercy House, Inc. in Santa Ana, CA, is seeking a Housing Solutions Case Manager to join the Permanent Housing Team.

You will conduct ongoing needs assessments, develop individualized housing plans, provide referrals, life skills workshops, and community building activities for residents in the Permanent Supportive Housing Program. The role requires managing a caseload of 17–30 residents, applying harm reduction and trauma-informed care, coordinating with landlords and community services, and

Qualifications

• Bachelor’s degree in social work or related field required or preferred.
• Experience in housing support, case management or social services is desirable.
• Strong written and verbal communication skills.

Responsibilities

• Maintain a minimum caseload of 17-30 residents and develop housing plans.
• Apply harm reduction and trauma-informed care in service delivery.
• Coordinate life skills workshops and community activities.
• Advocate for residents and connect them with community resources.

Skills

Caseload management

Crisis intervention

Trauma-informed care

Client advocacy

Community resources referral

Education

Bachelor’s Degree, Social Work (or related field)

Job description

Job Details
Job Location: Santa Ana, CA 92705
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $25.00 - $26.00 Hourly
Job Shift: Day
Job Category: Case Management
Status: Full-Time, Non-Exempt
Payrate: $25.00-$26.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m., with crisis availability as needed

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary:

The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities.

Essential Duties and Responsibilities:

Client/Service Delivery

• Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing
• Utilize skills regarding crisis prevention and intervention
• Practice Trauma Informed Care when interacting with clients
• Implement Eviction Prevention strategies to support residents in need
• Assist residents to build upon their strengths and recognize their needs in a respectful manner
• Visit and inspect resident apartments to ensure that they are properly maintained
• Be knowledgeable of community resources and refer clients as needed
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support
• Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate
• Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
• Facilitate relationship building between landlords/caretakers and residents
• Participate in the emergency on call schedule to ensure resident needs are met

Resident Services

• Assist residents with establishing individual and family goals and maintain safe, stable affordable housing
• Facilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their lives
• Distribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the project
• Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills
• Coordinate job readiness workshops to support residents in job search job skills development
• Provide residents with information about available services in the community
• Assist residents to access services through referral and advocacy
• Assist residents in building support networks with other residents, family and friends
• Design and coordinate holiday and community building events
• Create activity/event calendar and flyers to distribute to residents on a monthly basis
• Create newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basis

Outreach and Community Relations

• Maintain active involvement with neighbors and program partners
• Maintain active involvement with community service organizations

Team/Staff Relations

• Work in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residents
• Work as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of team to plan and develop resident programs

Administration

• Keep accurate, up to date documentation on all clients, including but not only limited to individual housing plans, housing assessments case notes, case files etc.
• Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sources
• Assist with any and all data collection systems
• Willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
• Other duties, as assigned

Knowledge of:

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation and guidelines

Qualifications and Requirements

Education and Experience

• Bachelor’s Degree, Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferred
• Persons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additional issues are welcome to apply

General

• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer