Case Manager - Personal Injury Client Advocate

Pemberton Injury Law Firm; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid Time Off

Paid Holidays

Discretionary bonus opportunities

Retirement plan with employer match

Job summary

Pemberton Personal Injury Law Firm in Madison, WI, seeks a Case Manager to guide clients through personal injury claims, from intake to resolution, while meeting deadlines and coordinating with medical providers and insurers. This role emphasizes compassionate client service and meticulous case management in a fast-paced environment.

This full-time, in-office position offers 40 hours per week, with a Monday–Friday schedule, and opportunities for growth within a supportive team.

Qualifications

• At least 1-5 years of experience delivering exceptional customer service.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Adaptable and comfortable working in a fast-paced environment.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a high-volume personal injury caseload from intake through resolution while ensuring deadlines are met.
• Serve as a primary point of contact for clients and provide regular updates.
• Gather, request, review, and organize medical records, accident reports, insurance information, and other case documentation.
• Coordinate with medical providers, insurance adjusters, and other parties involved in the case.
• Assist attorneys with demand packages and case preparation.
• Organize, scan, file, and maintain correspondence and case files.
• Schedule client appointments, consultations, and attorney calls.

Skills

Customer service

Organized

Attention to detail

Multi-tasking

Adaptable

Critical thinking

Communication skills

Tools

Microsoft Office

Job description

Pemberton Personal Injury Law Firm in Madison, WI, seeks a Case Manager to guide clients through personal injury claims, from intake to resolution, while meeting deadlines and coordinating with medical providers and insurers. This role emphasizes compassionate client service and meticulous case management in a fast-paced environment.

This full-time, in-office position offers 40 hours per week, with a Monday–Friday schedule, and opportunities for growth within a supportive team.