Case Manager / PAS & Crisis Coordinator

Prairieland Service Coordination Inc.; Galesburg (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Flexible Spending Account (FSA)

Life & AD&D Insurance

Long-Term Disability

Employee Assistance Program (EAP)

403(b) Retirement Plan

Job summary

Prairieland Service Coordination, Inc. in Galesburg, IL seeks a Case Manager / PAS & Crisis Coordinator to handle PAS assessments, crisis response, and service coordination for individuals with developmental disabilities and their families. This in-office role requires travel across PSCI’s 27-county area as needed.

The position emphasizes advocacy, DHS compliance, and timely documentation, with a Monday–Friday schedule and full benefits in a Galesburg office.

Qualifications

• Bachelor's degree in a human services-related field is required.
• At least 1 year of experience providing direct services to individuals with developmental disabilities or related contexts.

Responsibilities

• Complete PAS process per DHS PAS Manual requirements.
• Respond to crisis needs and coordinate services for individuals and families.
• Advocate for access to eligible and preferred services.
• Maintain accurate documentation and time reporting.
• Travel within PSCI service area as needed.
• Collaborate with providers and staff to ensure service continuity.

Skills

Organizational skills

Communication

Documentation

Time management

Independent worker

Education

Bachelor's degree in a human services-related field

Job description

Case Manager / PAS & Crisis Coordinator (Full-Time)

Prairieland Service Coordination, Inc. – Galesburg, IL $24.04–$26.44/hour Monday–Friday | 8:00 a.m.–4:30 p.m. Full Benefits | In-Office Position

Prairieland Service Coordination, Inc. (PSCI) is looking to welcome a Case Manager / PAS & Crisis Coordinator to our Galesburg, IL office. This position focuses on completing PAS assessments, responding to crisis needs, coordinating services, and advocating for individuals with developmental disabilities and their families.

This is an in-office position based at PSCI's Galesburg office. The position requires travel throughout PSCI's service area as needed to complete job responsibilities.

This position provides the opportunity to make a meaningful impact by helping individuals access necessary services and supports while ensuring compliance with Illinois Department of Human Services (DHS) requirements.

What You'll Do

• Complete the PAS process in accordance with DHS PAS Manual requirements
• Complete crisis-related activities, E-Packets, DHS forms, and required documentation within established deadlines
• Assess individual needs and coordinate services through communication, provider linkage, service monitoring, and advocacy
• Advocate for individuals and families to ensure access to eligible and preferred services
• Schedule and complete Discovery and Personal Plan processes as part of the PAS process
• Maintain accurate individual files and documentation according to DHS and agency guidelines
• Provide problem‑solving consultation with provider agencies following DHS Conflict Resolution guidelines
• Complete daily billings and ensure accurate time reporting
• Participate in staff meetings and required trainings
• Communicate concerns, trends, and service gaps to the Administrative Program Manager
• Provide coverage and support throughout PSCI's 27‑county service area as needed

Required Qualifications

• Bachelor's degree in a human services–related field
• One year of cumulative experience providing direct services to individuals with developmental disabilities
• Experience may be gained through employment, volunteer work, or family caregiving

What We're Looking For

• Strong organizational, time management, and documentation skills
• Knowledge of the developmental disabilities service delivery system, including recipient eligibility requirements and procedures
• Ability to effectively communicate and collaborate with individuals, families, provider agencies, and professionals
• Ability to manage competing priorities and meet internal and external deadlines
• Ability to work independently while also collaborating effectively with a team
• Strong problem‑solving skills and attention to detail
• Professional written and verbal communication skills
• Commitment to ethical standards and person‑centered services
• Ability to accept direction, feedback, and accountability
• Flexibility to work outside of normal business hours as needed
• Reliable transportation, a valid Illinois driver's license, and current auto insurance

Why Join PSCI?

• Paid Time Off
• Medical
• Dental
• Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long-Term Disability
• Employee Assistance Program (EAP)
• 403(b) Retirement Plan