Case Manager, Outreach

Breaking Ground; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Case Manager for Outreach to support individuals experiencing homelessness. This role involves providing essential case management services, conducting assessments, and connecting clients to necessary resources for their transition to permanent housing. With a focus on harm reduction and motivational interviewing, you will work closely with clients to help them achieve their housing and recovery goals. If you are passionate about making a difference in the lives of those in need and thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Two years of experience with homeless adults preferred.

Responsibilities

• Provide direct services to a caseload of approximately 25 clients.
• Conduct psychosocial evaluations and connect clients to services.
• Assist clients in obtaining permanent housing and maintain records.

Skills

Case Management

Crisis Intervention

Harm Reduction Techniques

Motivational Interviewing

Communication Skills

Assessment Skills

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Prince George Residence, New York, New York, United States of America

Job Description

Posted Tuesday, April 22, 2025 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Clinical Coordinator, the Case Manager, Outreach will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits, and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is preferred
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills

The Prince George Residence, New York, New York, United States of America