Case Manager, Outreach

Breaking Ground; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player dedicated to ending homelessness seeks a compassionate Case Manager to provide vital support to individuals transitioning to permanent housing. This role involves direct client interaction, conducting assessments, and connecting clients with essential services. You will play a crucial part in helping clients achieve their housing and recovery goals while maintaining compliance with agency standards. If you are passionate about making a difference and have experience in case management, this position offers an opportunity to impact lives positively in a supportive environment.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 2 years of experience with homeless adults preferred.

Responsibilities

• Provide case management services to approximately 25 clients.
• Conduct assessments and connect clients to necessary services.
• Assist clients in obtaining permanent housing.

Skills

Case Management

Psychosocial Evaluations

Harm Reduction Techniques

Motivational Interviewing

Crisis Intervention

Communication Skills

Documentation Skills

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Microsoft Word

Microsoft Excel

Job description

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Team Leader, the Case Manager, Outreach will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services.
• Connect clients to medical treatment and substance use treatment facilities when applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
• Prepare all documentation for housing applications.
• Assist and counsel clients in the process of obtaining permanent housing.
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance abuse issues preferred.
• Experience with harm reduction and motivational interviewing techniques strongly preferred.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment.
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs.
• Excellent writing and communication skills.