Case Manager

Safe Harbor Recovery Center; Portsmouth (VA); On-site; USD 39,000 - 41,000; Full time

Job summary

Safe Harbor Recovery Center in Portsmouth, VA is seeking a Case Manager to support treatment teams by coordinating care across providers and ensuring services align with individualized treatment plans.

This onsite role emphasizes discharge planning, aftercare, and collaboration with referral sources to support clients throughout recovery and transition.

Qualifications

• High School Diploma or equivalent required; Bachelor's in Social Work or related field preferred.
• One or more years of related behavioral health experience preferred.
• Experience with client population and case management preferred.

Responsibilities

• Develops and implements activities within scope of practice based on individualized service plan.
• Collaborates with clients and families to explain options and develop effective service plans.
• Maintains comprehensive clinical records including assessments and progress notes.
• Coordinates care with treatment team and providers to implement ISP services.
• Ensures discharge planning begins at admission and coordinates with referral sources.
• Arranges referrals and evaluates covered services with network providers; updates monthly.
• Handles referrals for financial entitlements (AHCCCS, SSI/SSD) as appropriate.
• Develops transition, discharge, and aftercare plans prior to discontinuation of services.
• Maintains timely communication with referral sources and treatment providers.

Skills

Case management

Discharge planning

Crisis intervention

Documentation

Team communication

Education

High School Diploma or equivalent

Bachelor’s degree in Social Work or related field

Job description

Case Manager | Safe Harbor Recovery Center | Portsmouth, Virginia

About the Job:

PURPOSE STATEMENT:

The Case Manager supports the department by providing case management to the different units within the facility. As a member of the treatment team, is responsible for coordinating care across multiple providers to ensure clients receive support identified within the individualize treatment plan. Responsible for the overall discharge and aftercare planning needs and placement of the client. Maintains ongoing communication with the treatment team. Maintains routine contact with referral sources and providers while maintaining resource file. Participates in quality care monitoring for the department.

Roles and Responsibilities:

Salary: $28 - $30/hour

ESSENTIAL FUNCTIONS:

• Develops and implements appropriate activities and/or programs within their scope of practice. Implements services to clients in accordance with their individualized service plan (ISP).
• Collaborates with the client and client’s family or significant others to implement an effective service plan, explaining the available options to the group, including the advantages and disadvantages of each option.
• Maintains the client’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning) and client’s progress toward their recovery.
• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with client, their family, behavioral and general medical health care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented.
• Assures that discharge planning begins at admission. Obtains collateral input from providers and supports.
• Ensures all appropriate referrals for identified services on the service plan are made and coordinated with service providers via contracted network providers or community resources; Ensures all covered services identified on the service plan are evaluated and updated monthly.
• Coordinates referral or completes the screening and assessment on all clients on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all clients on caseload meeting criteria.
• Ensures the development and implementation of transition, discharge, and aftercare plans prior to discontinuation of behavioral health services.
• Ensures all contact with referral source and/or other treatment providers is done within designated time frame and documented accordingly.
• Employs appropriate crisis intervention techniques as needed.
• Communicates appropriate client information to the treatment team; participates in team discussion and evaluation of client goals, objectives and motivations.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma or equivalent required, Bachelor’s degree in Social Work, Counseling or related human service field preferred.
• One or more years previous related experience in a behavioral setting preferred.
• Previous experience with the client population served by the facility preferred.
• Previous experience in case management preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

WORK LOCATION:

This position is onsite at the facility and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Safe Harbor Recovery Center?

Safe Harbor Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Safe Harbor Recovery Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.

We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.