Case Manager

Lutheran Community Services Northwest; Portland (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, prescription, and vision coverage

Employer-paid short and long-term disability

403(b) Retirement plan with employer matching

Employee Assistance Program (EAP)

Potential eligibility for Student Loan Forgiveness

Job summary

A non-profit human services agency in Portland, OR is seeking a dedicated Case Manager. This role involves assisting clients in navigating healthcare systems and accessing various health services, advocating for their needs. The ideal candidate has a background in case management, fluency in English, and a commitment to serving diverse populations. Responsibilities include providing in-person support, cultural mediation, and collaboration with healthcare providers. Full-time employment offers competitive benefits.

Qualifications

• 3 years of related experience in case management or health care.
• Demonstrates commitment to serving marginalized populations.
• Ability to manage transportation logistics for clients.

Responsibilities

• Assist clients in navigating healthcare systems.
• Facilitate connections between services and behavioral health.
• Educate clients on managing their healthcare appointments.

Skills

Fluency in English

Case management in mental health

Resilience and self-regulation

Cultural mediation

Collaboration with stakeholders

Ability to thrive in diverse environments

Use of technology for client interaction

Education

High School diploma or equivalent

QMHA within 30 days of hire

Tools

Business applications and productivity suites

Job description

4 hours ago Be among the first 25 applicants

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

MISSION IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

We are looking for a passionate and dedicated Case Manager to be a key part of our team, committed to supporting clients’ comprehensive health and wellness needs. In this role, you will provide culturally and linguistically tailored services to help individuals navigate complex health systems with ease. Your focus will be on ensuring clients can access a wide range of vital services, including pharmacy support, cancer related services, physical and dental care, medical treatment, and community health services, while seamlessly integrating these with behavioral health care.

If you’re someone who is dedicated to making a real difference in the lives of others and has a strong understanding of how to connect clients to critical resources, we want to hear from you!

RESPONSIBILITIES

• Assist clients in navigating healthcare systems and accessing a variety of services, including pharmacy support, physical health, dental care, and community health resources. Provide support across all social determinants of health, including transportation, language interpretation, assistance with filling out forms, and other essential services.
• Facilitate connections between these services and behavioral health care, ensuring a cohesive, integrated care approach.
• Accompany clients to appointments when necessary, providing in-person support.
• Act as a cultural mediator, bridging Western healthcare terminology and processes with the cultural norms of both Members and Nonmembers.
• Collaborate with healthcare providers, community organizations, and other stakeholders to ensure seamless care delivery.
• Advocate for clients' needs, providing guidance and empowerment to improve health outcomes.
• Educate clients on how to schedule their own medical appointments, manage transportation independently, and overcome barriers to accessing healthcare and other services.

REQUIREMENTS

• 3 years of related experience; case management in mental health or other related health care field.
• HS diploma or equivalent
• QMHA is required within 30 days of hire.
• Fluency in English
• Intermediate to advanced mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a low noise environment
• Interact with others and perform tasks in-person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity including and not limited to standing, walking, sitting.
• Moves equipment/materials weighing up to 25 pounds
• Travels between worksites regularly; responsible for transporting clients in personal and/or agency vehicles, which requires valid driver’s license, auto insurance, and motor vehicle records clearance
• May arrange for transportation for clients in addition to interpretation services.
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

The Perks

We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

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