Case Manager-MD532502

ICL; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company seeks a dedicated professional to support consumers living independently in the community. Responsibilities include providing counseling, maintaining treatment plans, and facilitating individualized services. Candidates should have a Bachelor's degree and experience in human services. Strong communication and teamwork skills are essential for success in this role.

Qualifications

• Bachelor's degree plus two years of experience providing direct services to individuals with mental disabilities.
• Ability to work respectfully with consumers, families, and staff.

Responsibilities

• Visits consumers' residences to provide support and counseling.
• Maintains accurate case records and develops measurable service plans.
• Performs crisis assessments and refers consumers to community resources.

Skills

Effective communication

Time management

Teamwork

Active listening

Problem-solving

Education

Bachelor's degree

Tools

IMA

Word

Outlook

Job description

JOB SUMMARY:

Under the general supervision of the Program Director/designee, functions as part of a team supporting consumers living in independent apartments in the community. Assists individuals in developing and maintaining viable living, working, and social situations by obtaining necessary services. Participates in crisis intervention services. Travels to consumers' residences to provide support and help maintain independence. Most duties are performed independently under general supervision.

ESSENTIAL TASKS:

1. Visits consumers' residences to provide support as scheduled, helping modify attitudes and behaviors, and counseling consumers individually or in groups regarding service plans and resource mobilization.
2. Gathers and evaluates information related to medical, psychological, and social factors, maintains treatment plans, and documents consumer progress. Reviews and follows up on service plans, assessments, and medical records.
3. Maintains accurate case records, develops measurable service plans considering cultural and individual needs, and ensures plans include cultural, ethnic, and language considerations.
4. Provides supportive counseling to assist consumers in modifying attitudes and behaviors.
5. Develops and disseminates resource information in a clear manner.
6. Uses cognitive-behavioral techniques to help meet service goals.
7. Facilitates individualized services, explains available services, and instructs on daily living and social skills.
8. Performs crisis assessments, refers consumers to community resources, and accompanies them to appointments as needed.
9. Reports serious incidents immediately, completes incident reports, and manages consumer accountability and safety checks.
10. Plans and escorts social or recreational activities, inspects consumer residences for safety, and reviews staff communication logs.
11. Executes emergency plans, administers CPR or first aid, and assists with new personnel orientation.
12. Adheres to attendance, infection control policies, and participates in meetings and training.
13. Advocates for consumers, assists with vocational training placement, and collaborates with team members to address consumer needs.
14. Performs other related duties as assigned.

    MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

    Bachelor's degree plus two years of experience providing direct services to individuals with mental disabilities or relevant human service experience, or a bachelor's degree with a one-year practicum working with such individuals and one year of experience.

    ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

    • Ability to work respectfully with consumers, families, and staff, considering cultural differences.
    • Ability to serve as a positive role model and effectively use required software (IMA, Word, Outlook, etc.).
    • Basic understanding of mental illness and substance abuse causes and processes.
    • Willingness to learn, participate in training, and develop professionally.
    • Effective teamwork skills, professional boundaries, and sound judgment.
    • Self-awareness and ability to understand one's impact on others.
    • Ability to comply with regulations, policies, and procedures.
    • Time management skills to meet deadlines and productivity standards.
    • Develop, evaluate, and modify case management plans.
    • Effective communication skills, both oral and written.
    • Ability to work independently, maintain safety, and adhere to ethical standards.
    • Active listening, problem-solving, and reporting skills.
    • Consistent attendance and punctuality.

    Equal Opportunity Employer. Applicants are notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.