Consumer Loan Processing Assistant Manager (Remote from MD, VA, PA, DE, WV, FL, TX, IN, NC)

Freddie Mac; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading credit union is seeking a Consumer Loan Processing Assistant Manager to oversee loan processing functions and lead a team. The role requires strong leadership, analytical skills, and experience in consumer lending. Candidates should be adept at communication and problem-solving, with a commitment to member service.

Qualifications

• Minimum of two years of Consumer Lending or related supervisory experience.
• Experience selling and cross-selling products and services.

Responsibilities

• Manage day-to-day functions of Consumer Loan Advisors.
• Ensure loans are processed per policies and regulations.
• Handle escalations from members and provide reports.

Skills

Leadership

Analytical Skills

Communication

Problem Solving

Education

Associate's degree in Business Administration

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union that knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassadors' commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Exciting Career Opportunity

We are currently seeking an experienced, highly skilled, and analytical individual with consumer lending and leadership skills to join our dynamic team as a Consumer Loan Processing Assistant Manager. The position is responsible for managing the day-to-day functions of the Consumer Loan Advisors, ensuring that loans are processed in accordance with Educational Systems FCU policies and procedures and are following all federal, state, NCUA, and all other applicable regulatory agencies' rules and regulations. The Consumer Loan Processing Assistant Manager will promote a member-centric sales and production culture that adheres to best practices for origination, processing, funding, and disbursement of consumer loans (non-Mortgage). The role handles escalations from members and ambassadors and provides accurate reports, at the requested frequency, to keep ambassadors and management informed of results.

The incumbent must have flexibility to work extended hours, which may include evenings and weekends.

Required Qualifications

• Associate's degree in Business Administration, a related area, or equivalent experience; a Bachelor's degree is a plus.
• Minimum of two years of Consumer Lending or related supervisory experience. Previous experience in a dealership or financial institution in consumer lending, sales, lending, and/or member service is strongly preferred.
• Experience selling and cross-selling products and services. Must be able to meet and exceed loan goals.
• Ability to communicate effectively verbally and in writing, with excellent interpersonal, analytical, and problem-solving skills. Must be analytical with strong decision-making skills.
• Proficient in PC applications including Microsoft Word and Excel, and able to work effectively with Loan Operations Systems.
• Demonstrated leadership abilities and the ability to motivate a team.