Case Manager | Low Barrier Shelter

Odyssey House Louisiana, Inc.; New Orleans (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid leave benefits

401k match

Job summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager to oversee eligibility for the Agency’s Low Barrier Shelter (LBS) and to develop effective individualized housing plans.

The role requires coordinating care, performing MI-based assessments, and connecting guests with community resources while maintaining accurate records and compliance with policies. A valid driver’s license and 2+ years of experience are preferred.

Qualifications

• Two years or more of case management experience.
• Excellent communication and organizational skills are required.
• Valid driver’s license is required.
• Experience with database management is preferred.
• Ability to work with homeless guests of diverse backgrounds and disabilities.

Responsibilities

• Provide case management to about thirty or more guests as assigned.
• Screen, assess, and develop individualized housing plans; monitor progress and link to community resources.
• Assist guests with obtaining vital records, IDs, licenses, and documentation.
• Assist with lease forms and obtaining supporting documentation.
• Document identification documents and other records as required.
• Assess Medicaid status and assist in maintaining eligibility per policy.
• Enter guest data into agency databases and keep records current.
• Prepare and submit reports to the Project Manager in a timely manner.
• Maintain occupancy and vacancy records; monitor daily activities in the shelter.
• Utilize Motivational Interviewing to guide behavior change and service planning.
• Refer guests to vocational, educational, housing, and social services.
• Help guests develop life skills to navigate the environment and access resources.
• Attend trainings and meetings; keep progress notes and referrals up to date.
• Ensure accuracy of assistance results and close files per policy.
• Provide crisis management when needed and complete incident reports.

Skills

Valid driver's license

Excellent communication

Organizational skills

Case management experience

Database management

Diversity awareness

Education

Bachelor’s Degree

Job description

Join our mission to provide a comprehensive continuum of care forpeople in Louisiana, encompassing primary care, behavioral health, andsubstance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey HouseLouisiana, Inc. is seeking a full-time Case Manager. The schedule is Monday-Friday 8:30am-5:30pm. The Case Manager position is responsible for determiningeligibility for guests to participate in the Agency’s Low Barrier Shelter(LBS). The Case Manager will utilize Motivational Interviewing to assess theguest’s needs/disabilities to create an effective individualized housing plan.

Responsibilities and Duties

It is the duty and responsibility of the Case Manager to:

• providecase management to approximately thirty or more guest(s) as assigned; Case
• Managementwill involve screening, intake, assessment, individualized housing plandevelopment, monitoring, linkage to appropriate community resources, follow up,appropriate transition to housing, etc.;
• assistguest(s) with obtaining vital records, ID cards, Driver’s Licenses and otherdocumentation;
• assistguest(s) with completing lease agreements and obtaining other supportive
• documentssuch as identification, social security card, etc., as required by leasingagents/property;
• assessguest(s) Medicaid status and follow agencies policy and procedures to obtainand maintain Medicaid status;
• enterguest’s information into the appropriate agency’s database(s) in a timelymatter and update as needed;
• prepareand submit reports to Project Manager in a timely manner;
• maintainup to date information regarding tenant occupancy, move outs, and vacancies
• utilizeMotivational Interviewing (MI), a client-centered approach for elicitingbehavior change by guiding participants to explore and resolve ambivalence;
• ensure that guest(s) are referred toand/or aware of available vocational, educational, housing, and social servicesin the community;
• assistguest(s) (whether through direct intervention or referral to appropriateservices) in the development of life skills necessary to: navigate thesurrounding environment; access community resources such as banks, employmentagencies, government offices, and recreational and educational organizations;serve as a resource to the community; pursue educational and occupationalopportunities; obtain housing; manage finances; and access public assistance;
• attend all required meetings andtrainings;
• keep written progress notes of workdone on the case;
• make necessary referrals to fillpotential gaps in assistance;
• verify the results of the assistanceprovided in order to close the case, as per the approval of the ProgramManager;
• provide crisis management whenindicated by guest(s) needs;
• complete all Incident Reports prior tothe end of scheduled shift as required by Incident Policy and Procedure;
• maintain guests’ licensingrequirements;
• oversee daily guest activities forguest(s) in the LBS; and
• perform other duties as assigned.

Qualifications and Skills

• Valid driver's license
• Excellent communication andorganizational skills
• At least two years of case managementexperience
• Database management experience
• Ability to work with homeless guests of diverse backgrounds and disabilities including physical, mental, substance abuse, immunodeficiencies, etc

Preferred

• Bachelor’s Degree
• Experience with Target population
• Strong written and verbalcommunication skills in both English and Spanish

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.