Case Manager - IDD Service Coordinator (1155)

Texas Panhandle Mental Health; Amarillo (TX); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

PSLF eligibility

Low-cost healthcare

Retirement match

PTO & holidays

Job summary

Texas Panhandle Centers is seeking an IDD Service Coordinator to deliver trauma-informed care, skills training, and recovery planning across Amarillo and surrounding areas. The role requires a relevant degree or experience and entails monthly client meetings, documentation, and community resource linkage.

The position offers full-time hours in Amarillo, with a base salary in the $38k–$43k range, plus benefits and growth opportunities in a supportive multidisciplinary team.

Qualifications

• Excellent computer skills including Microsoft Word and Outlook.
• Excellent time management, writing, and verbal skills.
• Independently manage own caseloads.
• Organize documents for assigned caseload and meet deadlines.
• Valid Texas Driver's License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Responsibilities

• Maintain ethical and professional communications at all times using trauma-informed care language.
• Travel within the Texas Panhandle to provide services for individuals with IDD.
• Meet with IDD individuals monthly to monitor services and outcomes.
• Participate in team meetings to develop the Person Directed Plan (PDP).
• Link resources in the community to support independent living.
• Complete documentation per deadlines and policies.
• Respond to crisis situations as needed.
• Improve lives for individuals with IDD in homes and community.
• Adhere to the Business Code of Conduct and report concerns.

Skills

Microsoft Word & Outlook

Time management

Verbal & written communication

Caseload management

Driver's license

2FA usage

Independent work

Education

Bachelor's degree (any field)

High school diploma or equivalent

Tools

SmartCare EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - IDD Service Coordinator (1155)

Full Time Amarillo, TX, US

30 days ago Requisition ID: 1448

Salary Range: $38,500.80 To $43,305.60 Annually

Job Title: Case Manager - IDD Service Coordinator (1155)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$38,500.80 - $43,305.60 / year (based on experience level I or II)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking an IDD Service Coordinator (1155) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Travel within the top 21 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
• Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day programs for socialization/education/community integration, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home.
• Participate in team meetings to develop Person Directed Plan (PDP) annually.
• Link resources in the community to aid individuals with living in the community as independently as possible.
• Complete documentation according to program deadlines and company policies to comply with state regulations.
• Respond to crisis situations.
• Make lives better for individuals with IDD in both their homes and in the community.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Excellent computer skills including Microsoft Word and Outlook.
• Excellent time management, writing, and verbal skills.
• Independently manage own caseloads.
• Organize documents for assigned caseload and meet deadlines.
• Valid Texas Driver's License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager I ($38,500.80 - $40,809.60/yr): Entry Level - High school diploma or equivalent with 2 years of experience working with IDD individuals, OR a bachelor's degree in any field with no case management experience.
• Case Manager II ($43,305.60/yr): Bachelor's degree in any field and minimum 1 year of case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Bachelor's degree from an accredited university.
• Experience working with IDD individuals.
• Experience with SmartCare EHR.

Texas Panhandle Centers is an Equal Opportunity Employer.