Case Manager I: Shelter Support & Resource Advocate

SALVATION ARMY; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan Available

Supplemental Insurance Available

Voluntary Life Insurance and more!

Job summary

The Salvation Army in Richmond, VA is seeking a Shelter Case Manager to provide structured, one-on-one case management for emergency shelter residents. You will develop comprehensive plans, track progress, and advocate for community resources to address underlying causes of homelessness.

The role requires an associate degree in social work or related field and at least one year of direct case management experience, with a 40-hour workweek, M–F, 8:00 a.m. to 4:30 p.m. on-site in a shelter setting.

Qualifications

• Required: Associate degree in social work, human services, or related field.
• One year experience providing direct case management social services including accessing residents’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources.

Responsibilities

• Conducts resident intake and an initial needs assessment at entry to the shelter; provides linens, toiletries, and hygiene products and replenishes as needed.
• Meets individually with residents to discuss progress, feelings, impressions, changes, and personal growth, and maintains up-to-date records.
• Prepares and maintains case records and logs; enters pertinent information into the HCIS system.
• Refers residents to additional counseling resources and coordinates with external case management professionals to meet holistic needs.

Skills

Case management

Interpersonal communication

Documentation

Education

Associate degree in social work or related field

Job description

The Salvation Army in Richmond, VA is seeking a Shelter Case Manager to provide structured, one-on-one case management for emergency shelter residents. You will develop comprehensive plans, track progress, and advocate for community resources to address underlying causes of homelessness.

The role requires an associate degree in social work or related field and at least one year of direct case management experience, with a 40-hour workweek, M–F, 8:00 a.m. to 4:30 p.m. on-site in a shelter setting.