Case Manager I – Insurance New Business & Underwriting

OneAmerica Financial Partners, Inc; Indianapolis (IN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & prescription insurance

Dental and vision insurance

401(k) Plan with company match

Pension Plan

Paid Time Off

Parental leave

Wellness Program

Employee assistance program

Clinic access

Job summary

OneAmerica Financial in Indianapolis, IN, is hiring a Case Manager to support New Business and Underwriting processes. The role emphasizes completing transactional tasks, coordinating with vendors, and ensuring timely case progression while maintaining a positive customer experience.

Hybrid work arrangement is offered with periodic in-office requirements. Candidates should have 1–2 years in customer service, a high school diploma (or college/university experience), strong communication, and

Qualifications

• 1-2 years experience in customer service
• College degree or work experience in lieu preferred
• Proficient with Microsoft Office products
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders

Responsibilities

• Focus on key transactional items within the Case Manager queues and other tools
• Order medical underwriting requirements through internal systems and third-party vendors
• Review and update vendor related sites
• Complete outbound phone calls and emails to external insurance carriers to determine status of funds transfer
• Document obtained information clearly and concisely within the field facing system
• Manage day-to-day case tasks, ensuring all actions required for timely and accurate case progression are completed
• Continuously meet or exceed established performance metrics, including case processing speed, communication effectiveness and customer satisfaction

Skills

Customer service

Attention to detail

Verbal & written communication

Microsoft Office

Education

High School Diploma

College degree or work experience in lieu preferred

Tools

Microsoft Office

Job description

OneAmerica Financial in Indianapolis, IN, is hiring a Case Manager to support New Business and Underwriting processes. The role emphasizes completing transactional tasks, coordinating with vendors, and ensuring timely case progression while maintaining a positive customer experience.

Hybrid work arrangement is offered with periodic in-office requirements. Candidates should have 1–2 years in customer service, a high school diploma (or college/university experience), strong communication, and