Case Manager: Housing & Wellness Advocate

CENTER FOR URBAN COMMUNITY SVC; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Center for Urban Community Services (CUCS) is seeking a dedicated Case Manager to provide comprehensive, person-centered case management to a designated caseload of clients in the New York area. You will collaborate with clients and inter-disciplinary teams to support housing stability, health, recovery, employment, education, and overall well-being through individualized plans.

The role requires strong relationship-building, sound judgment, crisis intervention, and a commitment to empowerment

Qualifications

• Strong relationship-building skills.
• Sound judgment.
• Effective crisis intervention.
• Commitment to strengths-based, trauma-informed services.

Responsibilities

• Develop and maintain collaborative, professional relationships with clients while creating, implementing, and regularly updating individualized service plans that reflect each client's strengths, goals, and needs.
• Conduct ongoing assessments and monitor client progress, adjusting service plans as appropriate to support long-term stability and recovery.
• Coordinate comprehensive services and referrals to address housing, healthcare, behavioral health, substance use, employment, education, financial, and social service needs.
• Assist clients with obtaining and maintaining public benefits by completing applications, coordinating appointments, monitoring renewals, and advocating with federal, state, and local agencies.
• Support clients in securing and maintaining permanent housing, including housing searches, application completion, move-in coordination, landlord communication, annual recertifications, apartment inspections, and tenancy preservation.
• Provide crisis intervention, institutional visits, discharge planning, and coordination with hospitals, shelters, emergency responders, and other community providers.
• Deliver services both onsite and throughout the community, including home visits and accompanying clients to medical appointments, housing interviews, court appearances, benefits offices, schools, job interviews, and other essential appointments.
• Facilitate individual and group services, including recreational activities, psychoeducational groups, evidence-based interventions, and wellness programming.
• Support clients with activities of daily living, including personal care, housekeeping, laundry, hoarding mitigation, pest remediation, donation coordination, and maintaining safe living environments.
• Assist with medication self-administration and medication support services in accordance with agency policies, licensing regulations, and applicable laws, including documentation, consent requirements, storage procedures, and reporting protocols.
• Support new client admissions by assisting with orientation, distributing essential household items, processing belongings through the PackTite system, and assisting with bed bug remediation when necessary.
• Maintain timely, accurate, and comprehensive documentation, including progress notes, assessments, Individualized Living Plans (ILPs), benefit documentation, and other required records in accordance with agency, regulatory, and funder requirements.
• Maintain required monthly client contact standards and ensure all services are delivered in compliance with agency policies, licensing requirements, and contractual obligations.
• Protect client confidentiality and uphold all ethical, professional, and regulatory standards.
• Participate in required trainings, team meetings, supervision, and professional development activities.
• Perform other duties as assigned.

Skills

Relationship-building

Crisis intervention

Trauma-informed care

Empowerment approach

Job description

Center for Urban Community Services (CUCS) is seeking a dedicated Case Manager to provide comprehensive, person-centered case management to a designated caseload of clients in the New York area. You will collaborate with clients and inter-disciplinary teams to support housing stability, health, recovery, employment, education, and overall well-being through individualized plans.

The role requires strong relationship-building, sound judgment, crisis intervention, and a commitment to empowerment