Case Manager - Housing Support

Community Teamwork; Lowell (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

PTO & Sick Leave

Holiday Pay

Medical, Dental, Vision Insurance

Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Community Teamwork is seeking a Housing Support Case Manager at the Youth Opportunity Center in downtown Lowell. The role focuses on case management for at-risk and homeless youth aged 14-25, providing advocacy, support, and connections to resources to help achieve stable housing and well-being.

Responsibilities include assessing housing needs, formulating individualized plans, and coordinating with partners to address barriers.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience working with at-risk youth.
• Ability to engage with at-risk youth in group and individual settings.
• Experience in assessment, advocacy and case management in Human Services.

Responsibilities

• Assess housing needs for each participant and develop plans.
• Create individualized housing stabilization service plans.
• Conduct regular youth housing visits in the community.
• Collaborate with Youth Services team and assist with complex cases as needed.

Skills

Customer service

Communication skills

Organizational skills

Crisis management

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Case Manager - Housing Support - full-time day shift

Pay Range $24 - $27 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

We are seeking a Housing Support Case Manager as part of CTI's Youth Services team located at the Youth Opportunity Center in downtown Lowell. The Housing Support Case Manager will be responsible for case management for at risk and homeless youth between the ages of 14-25 and will provide advocacy, support, and community connection to assist clients and families to overcome barriers to self-sufficiency, working towards stable housing and well-being.

Essential Functions and Responsibilities

• Assess for general housing needs with each participant
• Formulation of housing and stabilization individualized service plans
• Perform regular Youth Housing programming visits in the community
• Work closely with individuals to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• May assist other Youth Services team members as needed, supporting programming and difficult or complex situations

Qualifications:

• High School diploma or equivalent education
• 2+ years of experience working with at risk youth
• Ability to work comfortably with at-risk youth in both group and individual settings, preferably with experience supporting at risk youth entering into employment and post-secondary education
• Minimum of one year assessment, advocacy and case management work in a Human Service field
• Demonstrated knowledge of community resources available to low-income individuals and families
• Excellent customer service, organizational, oral and written communication skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Proficient computer skills required in basic computer software and data collection systems
• Excellent crisis management skillsAbility to maintain accurate records and confidentiality of information
• Excellent attention to detail
• Valid Driver's License

Preferred Qualifications

• Bachelor's Degree preferred, preferably in a Human Services related field. Minimum 5+ years' direct case management experience may substitute for degree
• Bilingual skills (English/Spanish, English/Khmer, English/Portuguese)

Benefit Information*

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.