Family Services Worker - Interim up to 12 Months

commteam; Lowell (MA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Medical, Dental, Vision Insurance

Tuition Reimbursement

401K retirement plan

Paid Holidays

Job summary

Community Teamwork seeks a Family Service Worker to provide entry-level case management for families, promoting engagement and school readiness. You will work with families and classroom staff to implement programs and ensure supportive services.

This interim role up to 12 months requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced setting. A valid driver’s license and background checks are required.

Qualifications

• Bachelor’s degree preferably in Human Services.
• 3–5 years of experience working with low-income individuals or families.
• Desire to work with low income, culturally diverse, and at-risk families and individuals.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Proficient computer skills and data collection systems.
• Proof of MMR and recent physical; CORI/DCF fingerprinting completed.
• Valid Driver’s License.

Responsibilities

• Welcome families into the program and encourage parent engagement.
• Complete intake and needs assessments with each family.
• Maintain policy adherence and participant orientations.
• Conduct home visits as part of CTI’s Early Learning Program (semi-annually).
• Develop Individualized Family Partnership Agreements based on program requirements.
• Set and monitor goals for clients with measurable outcomes and coordinate services with partners.
• Advocate on behalf of clients and provide crisis coverage when needed.
• Collaborate with staff to integrate children with disabilities into programs.
• Assist families during transitions to schools and ensure community support.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor’s degree in Human Services

Job description

Family Service Worker - Interim up to 12 months

Pay Range: $ 54,000 - $65,000

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

The Family Service Worker is responsible for providing entry level case management to clients and their families. The Family Service Worker works closely with families and classroom staff to promote family engagement and school readiness.

Essential Functions and Responsibilities:

1. Welcome families into the program and encourage parents to become engaged in the program’s decision-making process through participation on committees, classroom activities and training opportunities.
2. Complete intake and needs assessments with each family.
3. Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
4. Family Service Workers working in CTI’s Early Learning Program will complete home visits with assigned families at least semi-annually.
5. Interview, evaluate and work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process. Family Service Workers working in CTI’s Early Learning Program will formulate Individualized Family Partnership Agreements based on Program requirements.
6. Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary teams of collateral providers and partners to ensure coordination of services.
7. Advocate on behalf of clients.
8. Provide coverage at site/classrooms as deemed necessary.
9. Work closely with staff to integrate children with disabilities and/or behavioral issues into the CTI School Age or Early Learning Program, including providing specialized training to staff as needed.
10. Interact with all professional agencies that child is working with. Closely monitor all accommodations and outside professional recommendations to ensure appropriate execution of recommendations.
11. Family Service Workers working in CTI’s Early Learning Program will plan and facilitate Parent Committee meetings.
12. Recruit children and families to participate in the program, including children with diagnosed disabilities.
13. Monitor child attendance in accordance with attendance procedures and support families to maintain consistent attendance.
14. Gather and maintain child and family health and other documentation to ensure compliance with Local, State, Federal regulatory guidelines.
15. Assist families as children transition to and from schools to ensure community support.
16. Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
17. Provide emergency response management to address any crises or safety issues that may arise.
18. Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

1. Bachelor’s degree preferably in Human Services
2. 3-5 years of experience working with low-income individuals or families
3. Desire to work with low income, culturally diverse, and at-risk families and individuals.
4. Excellent customer service, organizational, oral and written communication skills.
5. Ability to manage multiple priorities and work in a fast-paced environment.
6. Proficient computer skills required in basic computer software and data collection systems.
7. Excellent crisis management skills.
8. Ability to maintain accurate records and confidentiality of information.
9. Excellent attention to detail.
10. Proof of MMR and recent physical
11. Ability to manage multiple priorities and work in a fast-paced environment.
12. Successful CORI/DCF review prior to employment which includes fingerprinting
13. Excellent crisis management skills.
14. Valid Driver’s License

Preferred Qualifications:

1. Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
2. 3-5 years of experience working with low-income individuals or families within a school or center environment.

Compensation and Benefits:

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

1. 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
2. Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
3. Tuition Reimbursement - Career Advancement and Professional Development Opportunities
4. 5% employer contribution to your 401K retirement account after 6 months of employment
5. Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.