Case Manager- Youth Center (Full Time)

Community Care Alliance; Woonsocket (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous vacation

Medical coverage

Dental coverage

403b retirement plan

FSA/DCA accounts

Life insurance

Job summary

Community Care Alliance operates a drop-in Youth Center in Woonsocket, RI, focusing on youth aged 12-25. The Case Manager will coordinate services under the Workforce Innovation and Opportunity Act, build partnerships with community agencies, and deliver trauma-informed supports to help youths succeed.

The role emphasizes direct youth engagement, documentation accuracy, and collaboration with families and partners to facilitate leadership development and access to resources.

Qualifications

• Minimum of an Associate degree with relevant work experience.
• Bachelor's degree in education, human services, or related field preferred; demonstrated case management skills and data management experience.

Responsibilities

• Monitor DL&T service contracts and ensure compliance with benchmarks.
• Maintain and update client files accurately; collaborate with multidisciplinary team.
• Recruit and retain program participants; facilitate wraparound meetings and resource sharing.
• Provide direct services in a drop-in center, including intake, assessment, and follow-up.
• Deliver trauma-informed crisis intervention and de-escalation support for youth and families.

Skills

Case management

Data management

Youth programming

Education

Associates degree

Bachelor's degree in education, human services, or related field

Job description

Case Manager- Youth Center (Full Time)

Location: Woonsocket, RI

Position Summary

This position is based in a drop-in center for youth ages 12-25 from diverse backgrounds and experiences. We are in need of a dynamic individual who is passionate about working with this age group and youth facing significant challenges. This individual works closely with their direct supervisor, staff, and clients to ensure the participant success in the Workforce Innovation Opportunity Act program through a trauma-informed lens. The case manager will also develop and sustain strong working relationships with community partners, state agencies, and local employers to support and promote the W.I.O.A program, which will support coordinated programming efforts and youth leadership development initiatives.

Responsibilities

Data Support

Monitor progress and performance of Department of Labor and Training (DLT) service contracts within the Harbour Youth Center, and implement corrective actions as needed to ensure compliance with contract requirements, deliverables, and outcomes.

• Create, maintain, and update client files in a timely and accurate manner.
• Collaborate effectively both independently and as part of a multidisciplinary team to meet program and funding benchmarks, including recruitment, attendance, skill attainment, and job placement goals.
• Conduct presentations for community groups and partner agencies on CCA youth resources, services, and programming.
• Design, implement, and facilitate engaging, educational, and leadership-focused programming/events for youth.

Case Management

Support the daily operations of the Harbour Youth Center by assisting with Drop-in Center operations.

• Actively engage with youth on a daily basis, demonstrating high energy, organization, and responsiveness to participant needs.
• Participate in wraparound meetings, family team meetings, and other collaborative forums involving youth and their support systems.
• Recruit and retain current and former CCA youth participants, including program graduates.
• Stay informed of relevant county and state events and share opportunities and resources with youth participants.
• Advocate for youth by communicating issues affecting young people, including relevant policies and practices.
• Provide direct services to youth in a drop-in center setting, including intake, assessment, case management, follow-up services, and ongoing support.

Crisis intervention and de-escalation

• Support the Director, Manager, and staff to intervene in any crisis situations that may arise with youth.
• Be able to screen youth for safety and connect youth with appropriate emergency services depending on the severity of the situation and the youths mental well-being.
• Support their families to communicate with any internal or external mental health providers in which a youth may currently be receiving services.
• Deliver interventions in a trauma-informed and as holistic a manner as possible by offering wrap-around services to youth and their families.

Education and Experience

Minimum of Associates degree with relevant work experience. Bachelors degree in education, human services, or related field preferred. Must have demonstrated case management skills and experience with data management. Experience in youth programming, creating and facilitating workshops, job coaching and other workforce development skill building.

Community Care Alliance offers competitive salaries based on experience, skills, and performance, a comprehensive benefits package, and a great quality of work/life.

Benefits

• Generous vacation, sick time, and holidays.
• Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program, as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business-related use of your personal vehicle.

About Us Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!