Case Manager (Hepatitis C Initiative)-Prevention Program

Odyssey House Louisiana; New Orleans (LA); On-site; USD 25,617 - 36,485; Full time

Job summary

Odyssey House Louisiana is seeking a full-time Case Manager for the Prevention Program in Louisiana. The role supports the Hep C Free grant, coordinating medical, behavioral health, and social services, with emphasis on peer-based support and care planning.

Responsibilities include assessing client needs, linking to services, encouraging Medicaid enrollment, and maintaining comprehensive care plans, while ensuring HIPAA compliance and ongoing follow-up.

Qualifications

• Understanding of at‑risk communities.
• Excellent interpersonal and communication skills.
• Experience in care coordination and federal, state benefit enrollment.
• Excellent organizational skills.
• Creative and flexible within treatment program parameters.

Responsibilities

• Assess client needs, connect them to services, support Medicaid enrollment, coordinate care, document progress.
• Assess Medicaid status and follow agency policy to obtain/maintain status.
• Make referrals to fill gaps in assistance.
• Conduct screening, intake, assessment, housing plan development, and follow-up.
• Link clients to vocational, educational, housing, and social services.
• Deliver health education and community outreach through grant initiatives.
• Provide specialty support and prevention/harm reduction services.
• Ensure individualized care plans and maximize units of service.
• Use Motivational Interviewing to guide client decisions and resolve ambivalence.
• Understand programs and community resources; complete incident reports as required.
• Maintain HIPAA compliance and adhere to SAMHSA requirements.

Skills

Case management

Care coordination

Medicaid enrollment

Peer support

Motivational Interviewing

Education

Bachelor’s Degree in related field

Job description

Case Manager – Prevention Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Compensation: $22.54

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager for the Prevention Program. The schedule is Monday-Friday 8am-5pm. This role is a full-time grant funded position by the Hepatitis C Elimination Initiative Pilot. The Case Manager/Peer Support plays a vital role in the Hep C Free grant by helping participants navigate medical, behavioral health, and social service systems while providing peer-based support, advocacy, and individualized care coordination. This position assists clients with HCV-related care, addresses interconnected needs, and helps remove barriers such as lack of identification, stigma, and transportation. Case Managers connect participants to treatment, housing, benefits (including Medicaid), and other essential services, while providing ongoing follow-up, goal setting, crisis support, and documentation. Individuals with lived experience in substance use disorder, serious mental illness, HCV/HIV, or homelessness bring cultural alignment and mutual understanding to empower participants and support long‑term health and stability.

Duties & Responsibilities

• Assess client needs, connect them to services, support Medicaid enrollment, coordinate care, document progress, and build relationships.
• Assess Medicaid status and follow agency policy and procedures to obtain and maintain Medicaid status.
• Make necessary referrals to fill potential gaps in assistance.
• Conduct screening, intake, assessment, individualized housing plan development, monitoring, linkage to community resources, follow up, and appropriate transition to housing.
• Ensure referral or awareness of available vocational, educational, housing, and social services in the community.
• Deliver health education programs and community outreach to targeted communities through grant‑funded initiatives.
• Provide specialty support, psychoeducational services, and prevention and harm reduction services.
• Ensure that 100% of enrolled participants have an individualized care plan, maximize units of services, and maintain contract units of service by working with clients to stay engaged in treatment.
• Utilize Motivational Interviewing (MI) to guide participants in exploring and resolving ambivalence.
• Demonstrate a working understanding of programs and services available, including community resources.
• Complete incident reports before the end of the scheduled shift as required by Incident Policy and Procedure.
• Ensure compliance with HIPAA Privacy Rules.
• Adhere to all SAMHSA and other contract requirements.
• Work effectively with other departments.
• Perform other duties as assigned.

Minimum Qualifications

• Understanding of at‑risk communities.
• Excellent interpersonal and communication skills.
• Experience in care coordination and federal, state benefit enrollment.
• Excellent organizational skills.
• Ability to be creative and flexible within parameters of treatment programs and modalities.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Peer Support certification.
• Lived experience in SUD, SMI, homelessness or HCV/HIV.